Career Category

Job Description

OBJECTIVES

• To provide excellent IS support to Amgen’s user community
• Operates primarily within Korea and provides an interface between site(s) and IS org.

EXPECTATIONS/SCOPE/COMPLEXITY

Knowledge

• Understanding and application of principles, concepts, theories and standards of scientific/technical field
• Specialized knowledge within own specialty area
• Deepens technical knowledge through exposure and continuous learning
• Knowledge of related regulatory/industry considerations, compliance issues and/or scientific discovery
• Has thorough understanding of the customer’s business, processes and priorities

Problem Solving

• Applies research, information gathering, analytical and interpretation skills to problems of diverse scope
• Ensures compliance within regulatory environment
• Develops solutions to technical problems of moderate complexity
• Screens, categorizes, evaluates, reconciles, reports and resolves data integrity issues
• Interprets generally defined practices and methods

Autonomy

• Works under general direction
• Work is guided by objectives of the department or assignment
• Refers to technical standards, principles, theories and precedents as needed
• May set project timeframes and priorities based on project objectives and ongoing assignments
• Recognizes and escalates problems

Contribution

• Contributes to work group/team by ensuring the quality of the tasks/services provided by self
• Contributes to the completion of milestones associated with specific projects or activities within own department or workgroup
• Provides training/guidance to others and acts as a scientific/technical resource within work group/team
• Establishes working relationships with others outside area of expertise

POSITION SPECIFIC TASKS

Roles and responsibilities of the DWX (digital work experience) Team members

• Management of local IS Operations
  • Partnership with Infrastructure teams
  • Local vendor management and procurement
  • Assists during emergencies and major incidents
• Operational excellence
  • Provides consultancy in technical area to customers
  • Delivers IS training and communication to local clients
  • Identifies support process improvement actions
  • Identifies and follows-up issues for local applications and systems
• Applies IS Strategy in the technical area
  • Makes sure country infrastructure related requests always dealt with according to IS governance model
  • Leverages global and cross country solutions through virtual technical teams
  • Ensures delivery of technical solutions to business, either globally or locally managed;

Roles and responsibilities of Virtual Teams

• Represents countries in technical projects
  • Specific technical requirements
  • Specific support requests and change management
  • Local training needs
• Participates in definition of common answers
  • Definition of technical standards
  • Definition of support processes
  • Development of training material

Compliance Responsibilities

• Maintains knowledge of IS quality and compliance policies, SOPs and associated documents
• Creates and contributes to development and maintenance of relevant policies, SOPs and associated documents for IS
• Ensures compliance with Amgen’s corporate regulatory requirements e.g. SOX, GxP, Data Privacy, Data Security
• Supports, participates in and responds to questions and findings from regulatory and other audits

QUALIFICATIONS & EXPERIENCE

• College degree or equivalent industry experience

Minimum Requirements

• Minimum 3 years experience in a similar role
• Working technical knowledge of the following:
  • Hardware fundamentals
  • OS fundamentals, web technologies
  • Network/infrastructure fundamentals
  • Client server fundamentals
• Ability to apply risk based approach to manage Computer Related Systems
• Knowledge of software development lifecycles
• Experience in project management
• Experience in vendor/contractor management
• Fluency in written and spoken English

Preferred Requirements

• Experience of pharmaceutical industry and exposure to working in regulated environments

• Excellent knowledge of business area processes and operations
• Knowledge of IT systems used in business area
• Knowledge of ITIL framework (ITIL v3)

Skills

• Demonstrates service oriented attitude
• Good organisation skills, detail oriented and accurate
• Skilled in working under pressure; must possess good time management skills
• Proven analytical and problem-solving skills
• Skilled in working effectively in a team matrix environment
• Effective communication and presentation skills
• Knowledge of project management best practices