Career Category

Job Description

Accountabilities:

• Maximizes sales of Amgen’s products in TАs (Cardiology, Bone & Nephrology) in the territory of Plovdiv & Region
• Customer Profiling, Targeting & Exact Segmentation
• Achieves sales targets according Q1- Q3 plan distribution
• Delivers key messages/ materials to the appointed customers according Plan Cycle of the Year
• Collaborates with BUM to implement agreed POA (Plan of Action) in line with marketing strategy
• Identifies and establishes high quality customer relationships and internal collaboration
• Knows in-depth knowledge of the disease, product(s), market trends, stakeholders and competitors
• Works within agreed budgets as well time limits
• Perform remote (digital) Customer engagement – Veeva Engage, MS Teams interaction & Reports
• Lives the AMGEN’s Values

Responsibilities:

·       Collaborates with manager to develop and implement territory POA and key account plans

·       Evaluates progress vs. plan (monthly) and agrees to course corrections with manager

·       Contributes to Cluster/ Territory Teams Collaborates (Medical Advisor, Value & Access etc.) to agree on account plan objectives/ responsibilities

·       Engages with peers and BUM to learn best practices & Project Implementation

• Applies knowledge of retail/ hospital environment to pre-calls plans by selecting the right message which suits the needs of different stakeholders

·       Demonstrates an understanding of Industry and Healthcare trends, of how retail practices, clinics and hospitals operate.

·       Identify and gather competitive information and provide regular reports

·       Follows through on customer commitments and requests in a timely manner

·       Reports customer activity in the Veeva System and ensures customer profiles are kept up-to-date

·       Seeks advice and assistance to organize activities within Plovdiv Region

·       Continuously enhance Digital transformation, Customer 360 Engagement Excellence through self-learning and active participation in agreed training programs. Drives own development & accountability to the Team.

Qualifications:

• Bachelor’s degree in Life science or Bio-medical sciences
• Knowledge of Customer Relation Management principles
• Exposure to interactions with various disciplines and organizational levels
• Exposure to Project management principles
• Proven Training record & Ability to interact through new Tech applications

Knowledge: 

·       Minimum 3 to 5 years of experience in the pharmaceutical industry in a sales-related job

·       Knowledge of and experience in a retail/ hospital environment

·       Competence in computer systems (Veeva/ MI CRM System, MS Teams and MS Office)

·       Fluency in local language, both in oral and written communication

B1 Level of English should be an advantage

Competencies:

·       Demonstrates an understanding of the product/ sales cycles, retail/ hospital environment & industry environment and applies this knowledge in day to day practice.

·       Breaks issues down into major components that reflect basic understanding of the relevant issues.

·       Holds self-accountable for achieving established goals.

·       Interactions with others (customers, peer, manager, etc.) is open, honest and cooperative.

·       Able to deliver the selling message in a clear and assertive way

·       Appropriately uses Amgen’s Marketing and Sales tools to support the sales process.

·       Develops pre-call plans and uses plans in customer interactions – Veeva Records

·       Demonstrates basic time management skills in terms of prioritizing activities and completing work in a timely manner; meets deadlines.

·       Able to seek out information, both on specific issues and on a more general, or territory level, and to use this information to analyze, identify implications and set priorities.