Position Description: This position provides Customer Experience (Cx) operational and analytical support for LAS Services Operations processes. The candidate will conduct studies and analyze customer and operational data to understand the customer's needs and drive action for improving the Customer Experience. Primary responsibilities will include the following: Program Design and Management • Ability to clarify the objectives of the research and evaluate support needed • Create a plan identifying customer needs, analytics requirements and accountability Operational Support • Plan, manage and coordinate “closed-loop” issue resolution processes Analyze data • Analytical, problem-solving, and multi-tasking skills, with attention to detail • Performing quality assurance on data and analytical models to ensure accuracy Visualize and Socialize Data • Provide broad communication to stakeholders • Ability to drive consensus and decision-making to ensure buy-in #### Position Requirements: Minimum Education: • Bachelor’s degree in computer science, data science or another quantitative field. Preferred Education: ITIL foundations certification. Minimum Experience: • 3+ years of experience with data collection, evaluation, reporting and analysis. • 3+ in customer experience roles. • Strong B2B industry experience, preferably in global companies • Knowledge and fluency working with analytic tools such as Excel. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.