Job title: Call Centre Agent

Location: Metropolis Building, 22nd Floor, near BTS Phrom Phong exit 3, three-way intersection Sukhumvit 26.

Terms: Full time, 5 days/week

Requirement: Shift hours including weekend and public holidays

 

 

Responsibilities:

• Answer all incoming calls in a friendly, energetic, and efficient manner.
• Obtain the necessary information from guest to input reservations.
• Assist guests regarding hotel facilities, destinations, and Accor loyalty program in an informative and helpful way.
• Providing solutions and recommendations
• Offering a personalized and customized reservations experience
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
• Assisting and resolving any guest complaints in a timely and professional manner to the best of your ability.
• E mails handling for Reservations and Customer service activities
• Other related duties could be assigned as needed

Candidate requirements:

• The ideal candidate will have experience in a customer service setting, hotel/resort reservationist, front desk agent, or equivalent work experience.
• Native in Thai (Verbal/Written) and proficiency in English Verbal/Written is a must.
• Effective in following and achieving department sales goals.
• Computer literate in Microsoft Window applications required.
• Excellent communication skills, pleasant phone manner, excellent time-management skills, and the ability to multi-task several systems at once.
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Flexible working hours.