Call Center Attendant

Primary Responsibilities主要职责

• Handle all incoming and outgoing telephone calls with courtesy and efficiently in a warm and natural manner. 
• Ensure all calls are transferred to the correct guests. 
• Accurately record all request for wake-up calls and ensure they are handled correctly. 
• Personalized wake-up call must be rendered for VIP guests & other special guests. 
• Responsible for ensuring that clear and constant communication line is kept with all ambassador, areas and Hotel departments. 

• 礼貌并有效的以热情和自然的方式接听各种内部和外部的电话 
• 确保所有的电话都能够转接到正确的客人 
• 正确的记录所有叫早服务，确保做到准确无误 
• 对于酒店所有VIP客人和特殊需求的客人提供个性化的叫早服务
• 负责确保所有大使区域和酒店各个部门的电话线通畅清晰

Knowledge and Experience知识和经验

• College degree or above
• Graduation from Hotel Management, English, Secretary related professional
• Sweet & lovely voice, proper tone & speed.
• Good English language skill and communication skill
• Familiar with Opera system & AC-WinIP Console also preferred

• 全日制大专（含）以上学历
• 酒店管理、英语、文秘相关专业
• 音色甜美，语音语调适当，语速适中
• 良好的英语能力以及沟通技巧
• 熟悉OPERA 及AC-WinIP 话务台者优先