We are helping a well known luxury retailer to look for an energetic member to join their Customer Service team, you will be working with a team of 10. 

Responsibilities:

• Handle inbound and outbound calls from customers
• Follow KPI and SOP
• Ensure customers' issues are resolved timely in compliance and align with company's standards
• Follow-up unsolved issues and act as a one-stop solutions provider
• Co-ordinate with team members
• Log call result log and prepare simple reports to monitor performance
• No sales target

Requirements:

• Tertiary education or above
• At least 3 years in Customer Service/ hotline service
• Positive mindset and cheerful
• Good telephone manner with excellent listening & communication skills
• A good team player
• Able to work under pressure environment
• Good command of spoken and written Chinese and English
• Good PC skills
• Short notice period is definitely an advantage

Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies and for recruitment purposes only.