Overall Purpose of The Job:
To directly lead, coordinate and drive the bespoke fulfilment of requests and services to highest level of quality. To drive performance with a mind-set of creating the best possible experience to all users of our operations unit. To enable the delivery of white glove service to affluent and high net worth segments across the globe.
Job Responsibilities:
- The Manager of Aspire Lifestyles Operations is responsible for the day to day management of people, cases and systems to ensure KPI’s and Service Levels are met.
- The keys to success are the ability to operate in a fast paced environment and being resourceful to meet the ever-changing needs and demands of customers.
- Collaboration and coordination will be essential between management and peers worldwide as well as functional heads such as Sales, Finance, Partnerships.
Job Requirements:
o Overall 8+ years of work experience and at least 2 years Operation Management experiences
o Solid experience in customer service management, quality assurance/business process improvement
o Positive approach to reviewing, coaching, and team development; views challenges as opportunities
o Planning: Tactical and strategic; hands-on with a strong sense of urgency; willing to “roll sleeves up” and work side by side with the team on a day to day basis
o Quality Review and Evaluation: Skilled in spotting quality and compliance issues, identifying team member development needs, and ensuring that measurements are reliable, meaningful, and actionable
o Service Delivery: Able to drive exceptional service delivery through quality assessment and the application of performance improvement methodologies
o Flexibility: Able to adapt quickly to new initiatives and projects
o Ability to handle multi-task and work under pressure
o Native Chinese and fluent English
职能类别： 客服经理 营运经理
关键字： 呼叫中心 运营经理 礼宾部
联系方式
上班地址：大连路588号宝地广场B座18楼
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