The Trainer is responsible for Training Design, Delivery and Evaluation of Training Curriculum. The activity is focused on CapitaLand Employees.

Job Mission: To Design, Deliver and Evaluate the Training Curriculum and manage development programs for CapitaLand in order to enable and improve business performance by providing training and development programs in accordance with training quality standards.

Key Responsibilities:

Training Design and Development

？ To identify the required competencies for CSR.

？ To create a curriculum/ plan of related trainings according to the internal needs;

？ To develop training programs for all items included in the Training Curriculum/ Plan;

？ To create, maintain and review the necessary materials (exercises, case studies, examples, tests, etc.)

？ To be involved in the launch of new processes with training delivery and other learning activities required;

？ Planning and Organizing training sessions based on project needs.

？ Perform a Training Needs Analysis to the targeted participants (knowledge tests, call listening)

？ Liaise with management team in order to identify training needs

？ To define and communicate a training schedule for at least 1 month in advance (including initial training for new hires, refreshers and/or new technology/ major changes trainings.

Training Delivery

？ End-to-end training delivery according to Training schedule and Training Curriculum/ Plan

？ To create, adapt and prepare the materials and logistics for training delivery

？ To evaluate participants (knowledge tests and practical exercises)

？ To perform follow-up activities (side by side assistance, feedback, coaching)

？ Insuring correct documentation/filing for training documents (Attendance, Feedback Forms);

？ Managing the online/paperback test and results

？ Running training reports

Required Professional Competences:

？ Planning and organizing: manages processes: goal setting & objectives, action plans;

？ Analysis: identifies patterns or connections between situations and key or underlying issues in complex situations.

？ Mandarin without any accents. English reading/writing skill.

？ Tolerance to stress: maintains control and performance in stressful situations.

？ Soft skills: Planning and organizing; Attention to detail; Problem solving; Analysis; Flexibility; Customer sensitivity: Technical writing skills;

？ 2+ years in customer service support, 1 years trainer experience.

？ Good knowledge in coaching training, quality.

Please send your resume to xue.cheng @ stefanini.com

上班地址：高新区腾飞软件园一期二楼

Stefanini is a global IT service provider, listed as one of the top 100 outsourcing companies in the world by IAOP. Stefanini has over 24000 employees in 40 countries across Latin America, North America, Europe, Africa, and Asia. Stefanini provides onshore and nearshore IT consulting, systems integration and Outsourcing to Fortune 500 enterprises as well as large and medium sized companies across the world. These clients include businesses in pharmaceutical, telecommunications, construction, oil and gas, logistics, consumer goods, manufacturing, travel, transportation, automotive, power/utilities, financial, technology and other industries.

Know more at： www.stefanini.com

Stefanini （斯帝芬尼）是一家专业致力于IT服务外包的跨国公司，在全球40个国家，75个城市，拥有24000多名员工，业务范围跨越拉丁美洲，北美洲，欧洲，非洲和亚洲国家，是全球服务外包100强企业。Stefanini (斯帝芬尼)公司全球总部位于巴西圣保罗，北美及亚太区总部位于美国底特律，欧洲/中东/非洲总部位于比利时布鲁塞尔。公司成立于1987年，Stefanini （斯帝芬尼） 为世界500强企业及世界各地的大中型企业提供在岸、近岸和离岸IT支持与咨询，系统集成及外包等服务。其客户包括制药，电信，建筑，石油和天然气，物流，消费品，制造业，旅游，交通，汽车，电力/公用事业，金融，科技等各行业的企业。
详细信息请参考公司网站：www.stefanini.com

吉林地址：吉林市丰满区深圳路86号国家吉林创业园E座4楼
大连地址：大连市高新园区腾飞一期二楼