Position Preview

Call Center Manager is responsible for a team (Blended or Segmented) of Outbound, Inbound and Activations Telemarketing Associates. This includes Hiring, Training, and delivery of monthly Package Sales, Day Drives and Tour targets, Maintenance of Cost per Tour, and ensuring guests meet and follow Details of Participation as set by the company. Package Sales, Tour targets and CPT are based on Call Center Budget.

Call Center Manager will ensure that his team of Outbound, Inbound and Activations Telemarketing Associates represent Anantara and AVC in a courteous, enthusiastic and diligent manner. All guests that are invited on a holiday package or preview will be required to attend a 90-120 minutes sales presentation on the benefits of shared ownership with Anantara Vacation Club. It will be the Manager’s responsibility to oversee and ensure that each guest clearly understands the offer and is qualified to attend the presentation.

Qualifications

Excellent telesales & customer service skills, including but not limited to, active listening, empathizing, problem solving, organized, detail oriented, follow through, and excellent verbal and written communication skills.

Previous telemarketing service experience preferred

Ability to work as a team player, in a personable and positive manner

Ability to work quickly and accurately in a high volume environment

Able to perform well under deadlines and respond well to an environment of constant change

Fluent in Cantonese and English/or Putonghua languages.

上班地址：上海市黄浦区龙华东路647号电科滨江中心15楼