Campus IT Site Lead - Chengdu

Do you have expertise in, and passion for, IT? Would you like to apply your expertise to impact the End User Services team in a company that follows the science and turns ideas into life changing medicines? If so, AstraZeneca might be the one for you!

ABOUT ASTRAZENECA

AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies.

At AstraZeneca we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration. Always committed to lifelong learning, growth and development.

ABOUT OUR IT TEAM

Here our work has a direct impact on patients – transforming our ability to develop life-changing medicines. We empower the business to perform at its peak and lead a new way of working, combining cutting-edge science with leading digital technology platforms and data. All with a passion to impact lives through data, analytics, AI, machine learning and more. Join us at a crucial stage of our journey in becoming a digital and data-led enterprise. Make the impossible possible by building partnerships and ecosystems, creating new ways of working

and driving scale and speed to deliver exponential growth. Focused and committed, and backed with the investment to succeed, we’re driving cross-company change to disrupt the entire industry. Ours is a place to innovate, take ownership and run with it. You’re trusted to explore and to find new solutions, experimenting with leading-edge technology and grappling with challenges in a modern technology environment that might never have been tackled before. It’s a dynamic and challenging environment to work in – but that’s why we like it. There are countless opportunities to learn and grow, whether that’s exploring new technologies in hackathons, or transforming the roles and work of colleagues, forever. Shape your own path, with support all the way. Diverse minds that work cross-functionally and inclusively together. Be part of a team that has the backing to innovate, disrupt an industry and change lives.

ABOUT THE ROLE?

The End User Services' role is to keep the business productive. Bringing together technology and service, with efficiency and security -we drive the effective use of tools, processes and ways of working. A unique combination of reliability, and proactivity and collaboration. Always maintaining our global standards, whilst seeking opportunities for improvement across all of our infrastructure.

As the Campus IT Site Lead you will lead the day-to-day management of Onsite and AskIT services, both through third parties, direct line management of influencing of onsite services ran within other IT teams (Campus, Commercial, etc) In addition, the management of the IT equipment processes, governance, improvements and measures for Joiners, Movers and Leavers, white glove support and other key processes that contribute to the overall customer experience of our IT services. The role will manage the local infrastructure service in AZ regional headquarter office, acting as the go-to person to gather user requirements, user feedback and provide VIP support.

ESSENTIAL SKILLS & EXPERIENCE REQUIRED?

• 8+ years’ experience in IT End User Service or Infrastructure Service.
• Good experience of working in a customer orientated environment, participating in the implementation and operation of customer service processes and self-help.
• Proven experience managing and leading people.
• Knowledge and experience of service management principles such as ITIL.
• Good team working skills with a consistent record of working collaboratively to ensure robust delivery to projects.
• Experience in service performance improvements ensuring internal teams and suppliers perform against SLAs, use analysis to measure and benchmark for future SLAs.
• Proficiency in Microsoft software like Excel, PowerPoint, Word, Outlook, Teams…etc.
• Good influencing, networking and team working skills.
• Good verbal and written communication skills in both Chinese and English.
• Good oral and written English in collaboration with oversea colleagues.
• University Bachelor Degree or above or equivalent education background.

WHY JOIN US?

We’re a network of entrepreneurial self-starters who contribute to something far bigger. There’s a diversity of expertise in our Technology group that’s unique to AstraZeneca – it allows us to dive deep into

exploring new leading-edge technology. We enable AstraZeneca to perform at its peak by delivering world-class technology and data solutions. Our work unlocks the potential of science. We optimise and evolutionise AstraZeneca by maximising efficiencies and finding new ways to drive productivity. From automation to data simplification. We’re not afraid to take ownership and run with it. Empowered with unrivalled freedom. A place to be open and transparent – we speak up, think creatively and share ideas. Our diverse contributions help us to make better decisions. But we have a constant drive to innovate,

and an appreciation for high standards. It takes challenging the status quo to add value in our ever-evolving environment. We love it here because put simply, we make a meaningful impact.

Technology at AstraZeneca is a home for purposeful disruptors!

SO, WHAT’S NEXT?

Are you already imagining yourself joining our team? Good, because we’d love to hear from you! Click the link to apply and we’ll be in touch as soon as we can.

WHERE CAN I FIND OUT MORE?

Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/

Follow AstraZeneca on Facebook https://www.facebook.com/astrazenecacareers/

Follow AstraZeneca on Instagram https://www.instagram.com/astrazeneca_careers/?hl=en

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.