Canada Customer Advocate (French)
BMWHilliardUpdate time: October 27,2021
Job Description
We are looking for someone who loves to deliver premium customer experience, is dependable, will arrive on time for their shift and adhere to their daily schedule. If this is you, read more about this position.
As one of the 126 worldwide subsidiaries of the Financial Services Division of BMW AG. Our momentum is moving at such a rapid pace that we continually exceed average international growth rates and we constantly create new opportunities for our employees worldwide. Be a part of our exciting growth by expressing an interest in the Canada Customer Advocate (French) position located at our Hilliard, Ohio office.
As a Canada Customer Advocate (French), you will be responsible for the first line and escalated contacts for BMW Financial Services Canada regarding BMW, MINI, and Motorrad customers, dealers and/or prospects by answering, addressing and resolving incoming telephone and written inquiries of financial nature. You will accurately obtain and record all comments, complaints and suggestions, maintain service, quality, and satisfaction standards that are consistent with sectional, departmental and company objectives, utilize extensive knowledge of BMW FS policies, practices, and systems, strive to complete the customer’s request in the single call (First call resolution).
As a Canada Customer Advocate (French), you will be responsible for the first line and escalated contacts for BMW Financial Services Canada regarding BMW, MINI, and Motorrad customers, dealers and/or prospects by answering, addressing and resolving incoming telephone and written inquiries of financial nature. You will accurately obtain and record all comments, complaints and suggestions, maintain service, quality, and satisfaction standards that are consistent with sectional, departmental and company objectives, utilize extensive knowledge of BMW FS policies, practices, and systems, strive to complete the customer’s request in the single call (First call resolution).
In this role, you will handle calls within the portfolio that include, but not limited to: dealer contact, Regional Sales and Marketing contacts, payoff information, contract issues, account Statement issues, address changes, titles, registration and taxes (sales tax and property tax) processes while providing premium customer service that is both accurate and efficient, leading to high levels of customer satisfaction through active engagement and issue resolution that enhance the customer’s experience.
As a Canada Customer Advocate (French) your shifts will vary between the hours of 9AM - 9PM on Monday - Thursday and 9AM - 6PM on Friday. Some evenings through the week will be required. During the initial training period, you will be onsite with your colleagues and trainer.
Please note, this position is not remote and relocation assistance is not available.
Join the BMW Financial Services team and enjoy a high-performance benefits package which includes:
•Company paid medical, dental and vision insurance
•Employee car program
•401(k) savings plan
•Retirement Income Account (RIA)
•Employee car program
•401(k) savings plan
•Retirement Income Account (RIA)
Even more so than the generous compensation and benefits, the culture and values of BMW Financial Services make it the ultimate working environment. These values include such things as, Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.
What are you waiting for? Put yourself in the driver's seat of your career and apply for our Canada Customer Advocate (French) position today!
Minimum Requirements:
1 - 2 years Customer Service Industry experience
Preferences:
Bilingual in English/French languages
1 - 2 years Automotive Industry experience
1 - 2 years Sales experience
Bachelor's Degree
1 - 2 years Automotive Industry experience
1 - 2 years Sales experience
Bachelor's Degree
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