We are looking for someone who loves to deliver premium customer experience, is dependable, will arrive on time for their shift and adhere to their daily schedule. If this is you, read more about this position.

As one of the 126 worldwide subsidiaries of the Financial Services Division of BMW AG. Our momentum is moving at such a rapid pace that we continually exceed average international growth rates and we constantly create new opportunities for our employees worldwide. Be a part of our exciting growth by expressing an interest in the Canada Customer Advocate (Mandarin) position located at our Hilliard, Ohio office.  

As a Canada Customer Advocate (Mandarin), you will handle and document all customer contacts to and from the CA CIC call center regarding Financial Services, within established service levels. These contacts may include customer questions, concerns, and issues related to BMW financing, retailers, sales and any other inquiry or complaint presented. You will employ call quality and customer satisfaction techniques to maximize the customer’s satisfaction with the interaction.

In this role, you will review inquiries, requests, and complaints (received via telephone, email, or written correspondence) about BMW retailers, sales, financial contracts, and any other inquiry or complaint presented, escalate areas of concern to the appropriate case manager or supervisory staff, and ensure the highest level of customer service through direct contact with drivers, potential drivers, BMW retailers and BMW headquarters to assure BMW is resolving all complaints and inquiries appropriately.

As a Canada Customer Advocate (Mandarin) your shifts will vary between the hours of 9AM - 9PM on Monday - Thursday and 9AM - 6PM on Friday. Some evenings through the week will be required. During the initial training period, you will be onsite with your colleagues and trainer.  

Please note, this position is not remote and relocation assistance is not available. 

Join the BMW Financial Services team and enjoy a high-performance benefits package which includes:

•Company paid medical, dental and vision insurance
•Employee car program
•401(k) savings plan 
•Retirement Income Account (RIA)

Even more so than the generous compensation and benefits, the culture and values of BMW Financial Services make it the ultimate working environment. These values include such things as, Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.

What are you waiting for? Put yourself in the driver's seat of your career and apply for our Canada Customer Advocate (Mandarin) position today!