Purpose (why the position exists):

The position is set to deliver of customer’s cargo as promised by executing cargo load and discharge process as well as coordinating corresponding exception handling in cost efficiency way for all the ports in Far East Asia geography.

Key Responsibilities:

All key responsibilities of a cargo operator:

• Coordinate with multiple stakeholders to delivery end-to-end service with best customer experience.
• Perform vessel load and discharge task upon global standard processes and monitor terminal operation progress during vessel berth.
• Optimize cargo flow, manage international transhipment and monitor long layover transhipment.
• Manage cargo planning (change of vessel and change of destination etc.)
• Handle cargo related exceptional requests and cargo contingencies/incidents per global procedure and authority matrix.
• Exercise cost leadership and drive process improvement.
• Provide First-Time issue resolution.

• Manage supplier performance.

Requirements for the position:

• Live up with company value
• Result orientation
• Open-minded, proactive attitude
• Continuous improvement

• Effective communication and stakeholder management

We offer:

• An opportunity to learn both commercial and operational knowledge
• A place to acquire knowledge of the network drivers and strategy
• A position to work with Trade, Cluster organizations and functions within operations
• A chance to improve analytical and decision-making skills

• Being part of a diversified team with diverse cultural backgrounds
  

上班地址：黄浦区蒙自路757号歌斐中心25楼