Reports to: Head of Cargo Services Planning & Systems
Department: Cargo (CGO)

Purpose:

• To achieve efficient gain and enhance customer satisfaction through successful global implementation of e-Freight and e-AWB for the Cathay airline group.
• To drive and influence the development of IATA e-AWB and e-Freight programme towards the directions which will help maximize the benefits for the Cathay airline group.
• To plan, oversee, optimize and drive values out of CSS system and GLSHK related systems to serve business needs for both external and internal customers.
• To ensure Champ delivers quality solution and consistent performance to meet our day to day operations.
   

Key Responsibilities:

• Drive efficiency improvement in the day to day enhancement, configuration and support of CSS system.
• Drive and increase value and effectiveness in CSS system by creating new community solutions with Champs other Cargospot airline customers.
• Develop and execute people development strategy to improve team member capabilities and efficiency over time, and to build up internal systems and process expertise, and drive innovation developments.
• Delivery and implement roadmap of CSS and GLSHK related systems to meet cargo business strategies.
• Build a strong and mutually beneficial relationship among Champ, GLSHK and Cathay Direct the team to plan and develop the e-AWB & e-freight implementation program.
• Direct the team to manage, design and implement e-AWB & e-freight to all online stations.
• Work closely with IATA managers to promote e-AWB & e-Freight to the industry.
• Direct and develop the communication and alignment plan, both internally and externally. External parties include IATA, airlines, freight forwarders, service providers and authorities.
• Represent the Company to participate e-AWB & e-freight industry meetings and events. Direct the team to develop tools and systems to support the program.
• Direct and support local cargo offices to recruit freight forwarders to participate in the program and build the critical mass as quickly as practical.
• Direct the program to convert and migrate from paper base to paper free cargo operations.
• Responsible to measure the benefit, monitor the result and adjust the implementation plan as required.

Personal Responsibilities

• Represent CX Cargo in a professional manner when dealing with IATA, Authorities, Ground Handlers and Forwarder Customers.

Requirements:

Skills

• Excellent command of both spoken and written English. Spoken and written Chinese is preferred, and spoken of Putonghua is an advantage.
• Polished interpersonal and communication skills. Ability to lead and work with people at all levels and in cross-sectional teams to achieve the best result and implement changes.
• Sound management, planning and organization skills with the ability to independently manage and prioritize multiple tasks within defined time constraints.
• Excellent business acumen with strong analytical, problem solving and presentation skills.
• Proficiency in computer applications e.g. MS office.
• Well established network with industrial leaders, airport community and relevant authorities will be an added advantage
• Strong leadership and managerial skills

Knowledge

• Tertiary education.

Experience

• Minimum 10 years’ experience in aviation Cargo industry with at least 3 years supervisory experience.
• Strong airline knowledge: Experience in the air cargo business, systems, processes and procedures.

Competencies:

• Developing Professional Expertise
• Analysis and Problem Solving
• Planning and Organizing
• Accountability
• Teamwork and Building Partnerships
• Interpersonal Effectiveness
• Leading and Engaging Teams

Application Deadline: 27 November 2019

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.