Job Summary:

The Carpark Officer is responsible for providing an exceptional property and valet parking experience for each member. The Carpark Officer must anticipate the unique needs of each member and look to exceed their expectations with each interaction. In this high profile role, it is important The Carpark Officer maintains a positive attitude and professional appearance at all times.

• Welcomes and greets all members in a friendly, upbeat, and positive manner using the members name when possible and recognising all VIP guests.
• Personalizes every interaction with members by delighting and building great relationships.
• Arranges for prompt parking and retrieving of vehicles of arriving and departing members in a safe and friendly manner.
• Demonstrate strong customer service skills. Ensuring all guests problems are handled quickly to ensure member satisfaction within the established guidelines.
• Ability to arrange staffing, scheduling, training, developing and monitoring valet staff.
• Good command of written and spoken English and Cantonese.
• Effectively verbal and written communication skills, with the ability to produce reports for senior management.
• A flexible approach to problem solving and working with others.
• Good interpersonal, presentation and communication skills and be able to communicate effectively with diverse workforce and members.
• Hands on computer skills.

Job Specification:

Education & Experience

• DSE or above.
• At least 4-5 years’ experience in a similar role.
• Must hold current HK driver’s license.

Working Location:Central & Tai Tam

*Part-Time with 5-hour half shift is also available.*

We offer attractive remuneration and career development opportunity. Please send full resume to Director of Human Resources, The American Club Hong Kong, 6/F, Chinachem Tower, 34-37 Connaught Road Central, Central, Hong Kong or by fax:3585 1360 or whatsapp:9093 7658 or email. For more information please visit our website: www.americanclubhk.com.

We are an equal opportunity employer. All information provided by applicants will be used for recruitment related purpose only and handled in strict confidence by authorized personnel only. Only short-listed candidates will be notified. The personal data collected will be destroyed after 3 months.