At AIA, our promise is to help people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time. Our firm belief is that by following our Operating Philosophy of doing the right thing, in the right way with the right people, the results will come. AIA Insurance for Life, Health and Wellbeing.

The Opportunity:

We are looking for two Case Managers, one on a 12month and 6month fixed term contract to join our high performing Claims team at AIA.

The Case Manager is responsible for the assessment and ongoing management of claims and risk exposure for AIA. This is achieved through outstanding stakeholder management, excellent communication and critical thinking. You will be focused on delivering exceptional customer experience in line with the claims philosophy of looking to pay all legitimate claims.

About the Role:

• Managing the assessment of a high volume, end to end claims portfolio.
• The assessment and ongoing management of claims and risk exposure to AIA.
• Verify critical information and match against policy terms and conditions to determine validity.
• Liaise with appropriate medical providers, financial providers and external parties.
• Develop Individual Management Plans for clients to establish agreed goals, actions and timeframes.
• Implement appropriate rehabilitation referrals and follow through of recommendations as required.
• Maintain regular and proactive contact with clients, advisers and any other relevant stakeholder.
• Process payments for claims accurately and in a timely manner.
• Be proactively involved with process improvement ideas.
• Performs other responsibilities and duties periodically assigned by supervisor.

About you:

• Previous Claims experience (preferred).
• Insurance experience (advantage)
• Excellent verbal and written communication skills.
• Resilience, have an inquisitive mind, be empathetic and an excellent communicator.
• Ability to be adaptable, a self-starter and have the ability to have challenging conversations with key stakeholders internally and externally.
• Critical thinking skills.
• Strong stakeholder management skills.
• Strong computer skills and using CRM databases.
• Ability to stay calm under pressure.
• Strong problem-solving skills.

Why choose AIA:

At AIA, we’ve made a promise to help people live Healthier, Longer, Better Lives. And it starts with our own people.

• We invest in training and development to build on your current skills

• Career development through internal mobility opportunities
• Work for a business helping make positive health and wellbeing changes to the lives of New Zealanders
• Access additional leave days to recharge and refresh yourself
• Enjoy wonderful Health and Wellbeing initiatives that support you
• Work with supportive and inclusive managers
• Flexible working arrangements

What’s next?

If you’re passionate about making a difference – then click the ‘Apply Now’ Button!

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

Amber.Roche@aia.com, Kerry.McCormick@aia.com

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.