A Cage Cashier is responsible for providing professional, prompt and accurate service relating to monetary and financial transactions in a secure environment known as the Cage which encompasses three distinct areas being: Chip Bank, Front Window and Main/Cheque Bank.

PRIMARY RESPONSIBILITIES:

Generic to all Cage functions:

• To ensure the provision of professional and timely service to our customers, maintaining a current
• knowledge of the MELCO complex and facilities
• To ensure all duties are performed in strict compliance with relevant policies and procedures i.e.
• Macau Government (DICJ) regulations, Internal Control statement (ICS) Policies and Procedures
• etc
• Consistently seek to develop a trusting relationship and working rapport with team members and ensure a positive approach to work, whilst assisting with the training of new and existing staff

Chip Bank Duties:

• Assume responsibility for an assigned inventory of gaming chips for a specific shift, performing all transactions in an accurate and timely manner, including communicating “shift hand-over” issues and complete a shift-end balance
• Transactions include but are not limited to:
• Verification of chip validity
• Table fills and credits
• Chip transfers
• Chip rotation
• Associated administrative duties
• Liaise with Cage management with regard to ordering and destruction of gaming chips

Front Window duties:

• Assume responsibility for an assigned inventory of cash and/or cash equivalents for a specific shift, performing all transactions in an accurate and timely manner, including verification of assigned inventory and shift-end balance
• Using MELCO’s operating system to perform various transactions and services
• Replenish assigned inventory as determined by business demands, ensuring minimal disruption to customer service
• Perform financial/monetary transactions for our customers including but not limited to EFTPOS and credit card processing, exchange of gaming chips, foreign currency, travellers cheques and cashless gaming redemption

Main/Cheque Bank duties:

• Assume responsibility for an assigned inventory of cash/cash equivalents and documents for a specific shift, performing all transactions in an accurate and timely manner, including verification of assigned inventory and shift-end balance
• Perform financial/monetary transactions for our customers including but not limited to, preparation of banking – cash, cheques, credit card, verification of cashless gaming and foreign currency etc
• Maintain accurate records pertaining to the various accounts held by our customers
• Liaise with Count Team management relating to the “buys” of various “drops”
• Prepare and disseminate daily reports as required for financial reporting purposes

KEY PERFORMANCE INDICATORS:

• Consistency in the delivery of established service standards
• Constructive relationships are built with customers and team members
• Accurate demonstration of product knowledge
• Strict adherence to (DICJ) regulations and Internal Control Statement Policies and Procedures etc
• Transactions performed in a timely and accurate manner
• Attention to detail

Qualifications: Education & Experience

• Previous customer service and cash handling experience (Preferably from within the Gaming or Banking industry)

Skills / Competencies

• Is trustworthy, well presented, outgoing and highly motivated
• Adheres to, and supports the Company’s Vision & Values
• Displays a high commitment to improving customer service
• Motivates others to achieve business objectives and common goals
• Encourages people to work as a team
• Adopts and implements new approaches and practices to meet changing circumstances
• Clearly understands the strategic Vision of the Company and how it impacts on the Business Unit/function
• Achieves agreed objectives and accepts accountability for results
• Has proven employee and customer orientation

Job

Cage, Count & Credit

Primary Location

Organization