Conference Services & Catering Coordinator
Members of our Conference Services & Catering team do more than “sell” the warm, engaging and anticipative service that Fairmont Hotels are renowned for – they live it! Showcase your outstanding interpersonal skills as a Conference Services & Catering Coordinator, where you will provide organizational and administrative support to your team and memorable service to your guests.

What is in it for you:

• Employee benefit card offering discounted rates at Accor properties worldwide
• Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Complimentary One Night Stay at Fairmont Hotel Vancouver with breakfast and dinner for two included once eligibility requirements are met
• Complimentary access to our learning and development programs through our Academies and discounted eCornell Online Certificate programs
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility initiatives, including our Planet 21 Sustainability Committee and our Diversity, Equity & Inclusion Committee, championing 2SLGBTQIA+, Ability & Accessibility, Gender Equality, and Race & Cultural Diversity
• Complimentary meal during your shift through our Colleague Dining Program
• Complimentary uniform laundering
• Access to our Safety Footwear Reimbursement Program (up to $120 per year)
• Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
• Access to our company-matched Defined Contribution Pension Plan (DCPP), company-provided Registered Retirement Savings Plan (RRSP), and Tax Free Savings Account (TFSA) when meeting eligibility requirements
• Paid annual vacation (up to 30+ days per year), twelve statutory holidays, and birthday leave once eligibility requirements are met
• Transit Subsidy Program offering payroll deduction for transit with company-provided discounts
• Opportunity to be nominated for and win your dream trip through our yearly employee and leadership recognition program
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs

What you will be doing:

• Effectively responding to general inquiries on the telephone and in person, and directing them appropriately.
• Work closely with Conference Services & Catering Managers to ensure that a comprehensive knowledge of client files exists in order to respond to client needs in the absence of the manager.
• Provide key departments with information on upcoming events on a daily basis.
• Conduct site inspections: rooms, conference space and F&B outlets as requested.
• Overseeing clients while in-house, ensuring their events go as they expect and anticipating their needs.
• Run weekly Sales & Catering reports and ensure the system is current and up to date; upkeep of Sales & Catering menus, resources, pricing and function diary.
• Assist in organization of in-house functions and FAM events.
• Take a lead in the weekly management and coordination of the hotel’s Tour events
• Responsible for preparing and distributing Banquet Event Orders and floor plans on a daily/weekly basis.  This includes the prompt distribution of last minute changes to affected departments.
• Administrative duties such as preparing vouchers for F&B outlets, printing daily signage, preparing weekly minutes, printing of menus, preparation of VIP Amenity Forms, and the creation of all purchase orders for the department.
• Active member of one of The Fairmont Hotel Vancouver’s committees (Health & Safety, Green Team or Service Plus).
• Complies with Fairmont Hotel policies, procedures and code of ethics.
• Follow all safety policies.
• Performs any and all other tasks which are assigned.
• Upholds the highest standard of internal and external customer service at all times.

Your experience and skills include:

• Working knowledge of Sales & Catering, MS Office, Property Manager, Social Tables.
• Previous Conference Service Coordinator or Food & Beverage experience is an asset. 
• Hospitality diploma or degree an asset.
• Proven ability to plan and organize events effectively, with an acute sense on detail.
• Strong interpersonal and problem solving abilities.
• Ability to manage several tasks simultaneously using strong time management and prioritization skills.
• Highly organized, with the ability to prioritize and meet deadlines in a fast-paced environment.
• Professional appearance and demeanor.
• Professional telephone manner and e-mail communication.
• Excellent interpersonal, written and verbal communication skills.
• Successful candidates must be legally eligible to work in Canada. The Hotel is unable to assist candidates in obtaining Canadian work authorization.
• Ability to work flexible schedule, including weekends, late nights, early mornings, and holidays.

Physical Aspects of Position (include but are not limited to): 

• Frequent standing, sitting and walking throughout shift

• Frequent lifting and carrying up to 20lbs
• Infrequent kneeling, pushing and pulling
• Infrequent ascending or descending ladders, stairs and ramps

Your team and working environment:

We are thrilled to welcome our guests back to Fairmont Hotel Vancouver. Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance.  In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine.  Join our team and welcome our guests back to extraordinary experiences at their home away from home.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS                                                                               #LI-KD1