Catering Executive

• With over 20,000 square feet of event space, we are looking for a Catering Executive to actively coordinate and support all aspects of the Catering and Conference Services office to ensure a smooth operation in providing the highest levels of guest and employee satisfaction.

What is in it for you:

• Competitive benefits package 
• Employee Travel Program
• Comprehensive Wellness Platform (LifeWorks)
• Discounts on food & beverage
• Opportunity to develop your talent and grow within Fairmont Winnipeg and over 5,000 properties with Accor

What you will be doing:

• Manage client requests either in the absence of or at the request of the Conference Services Managers (CSMs) or Directors.
• Respond attentively to client and department general inquiries
• Manage bookings to include all required information for file creation, accounting requirements, and applicable maintenance.
• Answer department phone lines and direct calls as required.
• Produce and distribute all documents and correspondence both to internal and external guests including such items as contracts, letters, Banquet Event Orders, and conference communications.
• Handle catering functions as required.
• Initiate the booking process by creating accounts/bookings, establishing departmental files, and generating notifications to departments as it pertains to guest or client inquiries.
• Assist with office equipment operations such as printers, copiers, fax machines, and telephones.
• Conduct site inspections and manage walk-ins in the absence or as requested by the CSMs and Directors.
• Update and maintain menus, resources, and merged documents in the data management program; Opera.
• Work professionally with all departments to ensure 100% Guest Satisfaction.
• Attend scheduled meetings, take and distribute minutes.
• Participates in hotel and sales training programs as assigned.
• Maintain complete knowledge of the hotel’s facilities and services as well as the competition.
• Accountability and ownership for weekly, monthly, quarterly, and annual reports.
• Demonstrate Fairmont Service Promise Standards and Fairmont Values in all interactions with both colleagues and guests.
• Adhere to all colleague health and safety responsibilities.
• Adhere to the hotel’s environmental policies and procedures.
• Other tasks and duties as assigned.

Your experience and skills include:

• One to two years of previous hotel or hospitality industry experience
• Hotel Catering and/or Sales experience is an asset
• Hospitality Administration program diploma or degree from a recognized institute is an asset
• Highly organized, career, and result-oriented, with the ability to be flexible with work hours, days off, assignments, and additional duties
• Must be able to work prioritize in a consistently changing environment 
• Professional in presentation
• Above-average knowledge of Windows, Excel, and related programs. Working knowledge of Opera is an asset  
• Must have excellent written and verbal communication, interpersonal, and leadership skills.
• Working knowledge of a second language and its application in the hotel and hospitality industry is an asset

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• Located right in the heart of the city
• 340 guestrooms and suites
• 13 meeting rooms and over 20,000 square feet of spacious, elegant function space
• One Lobby Level dining room and lounge

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.