Catering Manager

Leaders on our Catering team do more than “sell” the warm, engaging and anticipative service that Fairmont Hotels are renowned for – they live it! Showcase your passion, motivation, and interpersonal skills as Catering Manager, where you will create strong relationships and help bring our guests’ visions for events to life.

Our Culture & Benefits:

• An inclusive, empowering, and positive company culture where we place people at the heart of everything we do
• The opportunity to have fun at work, alongside passionate hospitality professionals who strive to make the world a more welcoming place
• A competitive salary starting at $65,000 with annual compensation reviews based on your leadership abilities, experience, and achievement of goals
• A complimentary meal during your shift through our Colleague Dining Program
• A travel reimbursement program for a TransLink monthly pass
• Complimentary dry-cleaning of business attire
• An extensive benefits package including medical, dental, vision, life and disability insurance
• A company-matched pension plan and ability to enroll in the ACCOR Group Registered Retirement Savings Plan (GRSP)
• Starting at 10 days of paid vacation earned each calendar year and increasing with length of service
• One complimentary hotel stay with breakfast for two through our BE OUR GUEST program
• An employee benefit card offering discounted room and food & beverage rates at Accor properties worldwide
• The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939
• Free learning programs through our Academies and discounted programs and courses through eCornell
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and RiiSE

 

 

What you will be doing:

• Consistently offer friendly, engaging & proactive guest service
• Solicit banquet business, including meetings, weddings, dinners, receptions, and social events, and reach consistent achievement of sales objectives
• Conduct site inspections and achieve entertainment goals, activity goals and revenue goals
• Establish parameters, quotes, negotiate prices and seal contracts
• Organize all bookings from date of booking to departure, including meeting requirements, guest room requirements, floor plans, guest room pickup, food & beverage and audio visual
• Confirm all event related information with clients during finalizations
• Conduct pre-conference meetings with clients and pertinent departments to confirm all relevant details and create event resumes
• Conduct and/or attend daily BEO meeting to review event contracts and ensure last minute changes are communicated with appropriate departments
• Initiate billing procedures, ensuring any deposits and/or credit applications are received in accurate and timely manner  following full hotel credit procedures
• Establish and maintain excellent rapport with clients, prior to, during and post event, encouraging repeat business (relationship building)
• Maintain accounts, contact, activity and business details
• Participate in tradeshows, conventions and promotional events
• Comply with all other company policies and procedures
• Perform all other duties and special projects as assigned

Your experience and skills include:

 

• Relevant sales experience is preferred, previous Event Coordinator or Food & Beverage experience an asset
• Working knowledge of Sales & Catering, MS Office, Property Manager, Social Tables
• Hospitality diploma or degree an asset
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Highly responsible & reliable
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem solving abilities
• Proven ability to plan and organize events effectively, with an acute sense on detail
• Ability to manage several tasks simultaneously using strong time management and prioritization skills
• Ability to make high quality guest decisions and to perform under pressure
• Must be able to work independently and maintain a positive attitude within a very busy environment
• Professional appearance and demeanor
• Ability to work flexible schedule, including evenings, weekends, and holidays when required

 

Successful candidates must already have authorization to work in Canada. The Hotel is unable to assist candidates in Canadian work authorization.

 

Physical Aspects of Position (include but are not limited to): 

• Occasional walking and standing throughout day
• Occasional ascending or descending ladders, stairs and ramps
• Occasional lifting and carrying up to 20 lbs
• Occasional bending, kneeling, pushing, pulling and walking

Your team and working environment:

We are thrilled to welcome our guests back to Fairmont Hotel Vancouver. Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance.  In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine.  Join our team and welcome our guests back to extraordinary experiences at their home away from home.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS