• Is the unique contact for "Meeting" customers, to implement and manage the services as negotiated and sold by the Sales Department.
• Is responsible for customer satisfaction, from signature of the Event sales agreement through to the end of the meeting.
• Adapts to customers' needs by proposing working methods and a framework for organising events.

• Coordinates all departments involved in setting up the event, in line with the agreed specifications: Banqueting, Rooms, IT Solutions and service-providers.
• Ensures the budget and quality standards are respected.
• Makes proposals if corrective actions are required, providing regular updates for the Sales Manager and the Operations and Meeting Manager
• Formalises follow-up documents and checkpoints.

• Is the point of contact for all departments involved in setting up the event.
• Boosts cross-departmental working methods 

• Helps increase income from the event by encouraging additional sales.
• Helps promote the Meeting offer by providing high quality services and making proactive suggestions.