Join our Service Adoption team to help support the important business enablement functions that keep our organization running strong. As a professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability.
EY Technology:
Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.
EY Technology supports our technology needs through three business units:
Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly.
Enterprise Technology (ET) – ET supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the most affordable possible cost for quality services. ET will also support our internal technology needs by focusing on a better user experience.
Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems.
The opportunity
The Change Adoption Project Manager is expected to establish and lead large, complex change projects within in the End User Technology organization. They will be responsible for understanding products that require the building of business change campaigns, creating awareness, deploying products in an optimized manner whilst driving adoption through various channels across the EY estate. The role requires an understanding of digital adoption for user classification across the adoption curve in order to drive different behavioural ways to increase productivity. Stakeholder management is essential across the multiple business and technology domains, key suppliers, EY legal and risk communities, as well as senior leaders across the firm. The incumbent must understand market / user demands, have built and run adoption change campaigns in the past in scale, have a firm voice and opinion, whilst also possessing the project management skillset to plan, report, communicate, drive etc.
This is a non-client facing role.
Great flexibility to work from a home office with limited travel.
This role is guided by the EUTX Service Adoption Global Lead.
Your key responsibilities
Essential Functions of the Job:
• Interactions
o Be personally accountable for delivering complex enterprise-wide business-enabled technology change programs.
o Build and maintain effective working networks of resources across EY
o Work across a matrixed organization across the global geography.
• Project/ Program Management
o Get a full understanding of the product/s and scope.
o Develop Change Adoption plans which are aligned with directives of key stakeholders
o Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
o Directly execute change management processes and practices (assessment, issue and risk tracking, resource management, communication, stakeholder management, lessons learned).
o Work with the appropriate EY Technology functions and external suppliers to ensure the coordination, integration and administration of all related work plans
o Identify potential points of contention for missed deliverables; create and implement strategies to mitigate shortfalls in timeline and budget
o Anticipate problems before they occur; define the problem or risk; identify possible causes; work with team to identify solutions; select and implement most appropriate solution
o Integrate change management activities into project plan
o Evaluate and ensure user readiness
• Supplier Management
o Define statements of work and deliverables for work products developed by other EY Technology functions and / or external suppliers
o Negotiate with suppliers for contractual matters
o Monitor supplier performance and takes steps to ensure performance and escalate as appropriate
• Adoption
o Understand end user analytics and success metrics using PowerBI used for audience segmentation.
o Building and executing campaigns in an optimized way across reflecting back on success measures.
• Overall Management
o Maintain a broad perspective which encourages continual sharing of information for the benefit of the overall scope of the programs managed
o Actively communicate with program team members, management, and stakeholders
o Contribute to the development of the function (including personnel, processes, metrics and collateral)
Skills and attributes for success
To qualify for the role, you must have:
Education:
• College degree in business or related technology field (Computer Science, Business Management, Communications, Organizational Change, Engineering, etc.)
Experience:
• Approximately 15+ years of experience leading and management complex people side change projects in a senior project or program management role
• Developing large scale change management plans that include change readiness assessments, stakeholder analyses, success metrics, and communications activities
• Previous project / program work in the areas of end-user adoption, mobile, security and/or Microsoft M365 products and services
• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Experience establishing and maintaining active knowledge of the broad and complex EY technology estate
• Strong verbal and written skills with the ability to draft effective business ready communications to senior stakeholders
• Problem solving and root cause identification skills
• Able to work effectively at all levels in an organization
• Must be a team player and able to work collaboratively with and through others
• Experience across the full project management lifecycle
• Demonstrate adaptability having a primary focus but also executing multiple project assignments with varying scope
• Formal change and project management methodologies; experience with agile models and practices
• Technical architecture development and instantiation
• Consultative questioning, influencing and critical / innovative thinking skills
• Advanced interpersonal and stakeholder management skills
• Organizational change management methods and techniques
• Supplier management capabilities
• Budget management
• Business case development
• Staff (HR) management
• Experience managing indirect reports within Service Adoption (including employees and contractors)
• Experience managing indirect resources from other EY Technology areas assigned to program tasks
• Experience managing services performed by other groups
• Experience managing services delivered via SOWs and performed by external suppliers
• Assigned staff may be remote / work-from-home, requiring ability to manage across locations, cultures and time zones
Ideally, you’ll also have
• PROSCI certification
What we look for
Experience with people focused change management programs that enable business change through rigorous analysis using toolsets to determine change impact and stakeholder readiness.
What working at EY offers
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you
EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.
About EY
As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Build your legacy with us.
Apply now.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.
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