#### Position Description:


• Provide professional level of communication to internal & external customers
in variety of languages in team’s scope
• Execution of Channel Operations Partner Program Support related tasks
• Execute tasks and queries in Lenovo Partner hub, such as Disputes, Status
analysis, data feed validation, customer requests on PEP pages, etc.
• Support Ramp-up of new tools and Processes
• Maintenance of process documentation + Audit
• Supporting Channel Operations PEP Team processes
• Internal customer support - Sales (DAMs, KAMs for Resel & Retail)
• Maintenance of data associated with LPH, SDMS & PEP Programs
• Support continuous improvement of processes and tools, working with internal
team, finance, sales, BT/IT
• Help to improve speed/efficiency of sales teams, TAT on queries from
customers in EMEA
• Oversees workflow of all business processing including preparation of
reports, charts, and other statistics to support management, business & sales
teams.
• Handle / resolve customer requests or complaints
• Implement process changes
• Cover requirements for own team for any planned system/process releases and
changes.
• Support UAT testing, Bug fixing, support MTP in projects
• Participation in related projects

#### Position Requirements:


• Valid experience in customer support role
• Outspoken & communicative. Positive problem solver
• Strong communications skills (spoken & written) and ability to work cross-
departments
• 2 Languages: 1) English, 2) one of the following (German, Italian, Russian)
• Data driven and ale to expand knowledge quickly
• Hard skills – MS Excel advanced - required, SQL experience is advantage
• Follow up to closure, capable to build E2E view of the business
• Puts customer first
• Driver of change & challenging the status quo

Base gross monthly salary from minimum 1450 EUR and above, depending on
experience + variable part 12% of your annual earnings

We are an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.