#### Position Description:


• Coordinating of members of Channel Operations Partner Program Support team
• Team member education, coaching and guidance
• Provide professional level of communication to internal & external customers
in variety of languages in team’s scope
• Management of Channel Operations Partner Program Support related tasks
• Coordinating the Ramp-up of new tools and Processes
• Building and maintenance of process documentation
• Supporting Channel Operations PEP Team processes
• Internal customer support - Sales (DAMs, KAMs for Resel & Retail)
• Management & Maintenance of data associated with LPH, SDMS & PEP Programs
• Continuous improvement of processes and tools, working with internal team,
finance, sales, BT/IT
• Help to improve speed/efficiency of sales teams, TAT on queries from
customers in EMEA
• Oversees workflow of all business processing including preparation of
reports, charts, and other statistics to support management, business & sales
teams.
• Handle / resolve complex customer requests or complaints
• Develop / implement process changes
• Cover requirements for own team for any planned system/process releases and
changes.
• Support UAT testing, Bug fixing, support MTP in projects
• Participation & Leadership in related projects

#### Position Requirements:


• Proven track record & valid experience in similar role
• Strong communications skills (spoken & written) and ability to work cross-
departments
• 2 Languages: 1) English, 2) one of the following (German, Italian, French,
Spanish, Russian)
• Data driven and comfortable with financial aspects of business
• Hard skills – MS Excel expert - required, SQL is advantage
• Drive, self-motivated with follow up to closure, capable to build E2E view
of the business
• Demonstrate Leadership & Respect
• Driver of change & challenging the status quo

Base gross monthly salary from minimum 1500 EUR and above, depending on
experience + variable part 12% of your annual earnings

We are an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.