Vous reporterez au Responsable Service Clients du site, et aurez pour missions d’assurer la satisfaction du client en gérant les commandes, les offres et prévisions de ventes sur votre portefeuille. Nous recherchons un professionnel au bénéfice d’une solide expérience dans le domaine de l’administration des ventes en contexte industriel. PRINCIPALES RESPONSABILITES: Traitement des commandes (production et prestation de service) après vérification de la faisabilité, des prix et de leur cohérence, des délais et de la documentation demandée (Revue de Contrat). Assurer le suivi du carnet de commande et le service aux clients en répondant à leurs demandes d'information, en s'assurant de la bonne compréhension de leurs besoins et en adressant leurs demandes en interne. Négociation des délais et consolidation OTD avec les clients. Traiter les litiges du domaine ADV : Gérer les réclamations et retours clients en collaboration avec les autres services, Assurer la résolution des litiges de facturation et supporter le service recouvrement, Contribuer à la résolution des litiges commerciaux et / ou logistiques. Collecte, contrôle et analyse des prévisions de ventes des clients principaux. Maintien à jour des différentes bases de données. Gestion de l'interface entre les clients et les autres services du site ou du groupe. Respect des process de l’entreprise, de la profession et imposés par les clients. Qualifications 5 ans minimum dans un poste équivalent au sein d’une usine, idéalement dans l’aéronautique, ou d’autres industries réglementées - Bon niveau d’anglais indispensable - Maîtrise du pack Office - Bonne connaissance des Incoterms - Connaissance et pratique des ventes à l’exportation serait un plus - Une maîtrise de MFG/PRO ou de tout ERP sous base AS400 serait un plus - Excellent relationnel, orienté client, organisé, réactif et dynamique, résilient. What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales Region: Europe, Middle East, Africa Organization: AER FED Fluid Electrical Distribution Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: No