General Purpose: Chargeback - will be responsible for "root cause" vendor discrepancy research and resolution.

Position Summary, Responsibilities and Expectations:

• Responsible for resolving chargeback issues and clearance
• Monitor, resolve and process all claims in an accurate and timely manner.
• Work with field and corporate associates to investigate and determine resolutions for chargeback discrepancies.
• Work with customers and collectors to gather information as appropriate to resolve outstanding disputes.
• Record and analyze metrics to measure supplier response, acceptance and resolution of chargeback submission.
• Follow process to re-dispute chargebacks escalated to Sales/ Executive.
• Understanding of vendor portals.
• Credit/write-off/offset valid discrepancies.
• Assist in preparing weekly chargeback management reports.
• Assist in updating chargeback processes.

Essential Skills and Experience:

• Ideal candidate will have Bachelor’s degree
• Preferably with Operations experience.
• Proficiency in a major ERP system, ideally Oracle
• Proficiency in Microsoft Office applications, including Word, Excel, etc. as well as working knowledge on the Web.
• Team player with active listening skills,
• Strong analytical skills
• Strong verbal, written and interpersonal skills with an emphasis on time management, follow-through, and resolution abilities
• Self-motivated and able to manage work independently and responsibly