WHY YOU WILL LOVE US

We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”. How we realize this vision is based on our shared humanistic values. These values guide our work and build our inclusive, open and honest culture. It’s all based on a spirit of togetherness and enthusiasm. We work hard, but we have fun doing it. We’re always looking for people who share our positive attitude and values.

WHY WE WILL LOVE YOU

• You are good at analytical and numerical skills
• You have good knowledge of the local payment methods and how to operate the relevant machines in the cashier station
• You are familiar with the SOP and daily operations at checkout area and resources
• You have good understanding in retail industry, trend, new payment methods or infrastructures in checkout area
• You have knowledge in POS device (security awareness)
• You have good understanding of store operations and ability to conduct effective manpower and resources planning in managing the checkout area effectively
• You are able to manage and develop team effectively
• You are able to prioritize and organize work in order to make the most efficient use of the time available
• You are able to plan staffing of cash line according to the customer flow
• You are able to engage the receiver and create a passion for your goal
• You are able to set expectations for others and provide clear direction and follow up
• You are able to read and understand written English and good communication in English
• You have 5-7 years’ experience in Checkout or Customer Service Management

WHAT YOU WILL BE DOING DAY TO DAY

• Contribute to the implementation of the local customer relations' action plan
• Support a customer-focused culture throughout the complete unit and ensure the overall easy buying experience
• Contribute to the building of business competence by supporting co-workers in their efforts to improve according to the agreed development plans
• Implementation of the global solutions, services and tools that support easy and fast checkout, and a safe and secure working environment
• Analyze customer-related and financial key performance indicators and act with relevant stakeholders on the root causes of customer dissatisfaction and other cost drivers
• Ensure a customer-friendly, efficient and cost-effective execution of the payments process
• Provide an inspiring and motivating direction for the team and its individual members to ensure development and succession
• Maintain relations with internal and external partners, e.g. cash in Transit Company
• Ensure operate smoothly in daily operations in order to enhance the easy buying experience
• Proactively review the customer insights for business and functional improvements

STAFF BENEFITS

Annual Fixed Bonus, 6 to 7 days Rest Day per month, 17 days Public Holiday, Paid Leave (e.g. 12 to 18 days Annual Leave, 14 weeks Maternity Leave, 5 days Paternity Leave, 1 week Marriage Leave), Employee Medical Coverage, Non-Contributory Retirement Plan, Staff Purchase Discount, Birthday Coupon, Referral Bonus, Excellent Career Path

Kindly WhatsApp 9438 6523 for any queries.

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only. It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment. The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized. Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department. Applicants not heard from us within six weeks may consider their applications filed for future reference.