Primary Responsibilities

• Supervise and direct guest services attendants and concierges
• Greet guests and visitors warmly and make them feel welcome and attended
• Communicate directly with guests, in person or by telephone
• Provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules
• Anticipate guests needs in order to accommodate them and provide an exceptional guest experience

Job Requirements

• Five (5) years of experience in a hospitality or consumer facing role. Experience in the 500+ room hotel is a plus.
• Post-secondary training in tourism or hospitality management is an asset
• Good communication skills and customer service skills are required
• A strong knowledge of the community, area and region is necessary
• Guest services or concierge experience is necessary
• Problem solving, organization and time management, and supervision skills
• Good Communication in Korean, English and Mandarin
• Korean resident is preferred