The Service and Sales Specialist is an entry level position responsible for responding to service inquiries through inbound telephone and mail communications in coordination with the Customer Service team. The overall objective of this role is to provide resolution to client inquiries while identifying cross sell opportunities.

Responsibilities:

• Assist in responding to Client phone inquiries
• Assist retail store associates regarding specific customer service related questions and concerns, as needed
• Perform necessary processes, procedures, and verbal dialogue to customize offers and solutions to existing clients
• Comply with company policies and procedures to consistently meet performance targets and client expectations
• Support a range of services
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1 year of relevant experience
• Experience within phone center sales/servicing preferred
• Consistently demonstrates clear and concise written and verbal communication

Education:

• High School diploma or equivalent

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Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - TW

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Time Type :Full time

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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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