WE MAKE A DIFFERENCE
Lots of companies love to say they’re different. But only a few actually are.
AIA is different, because of the difference we make in people's lives.
We’re committed to helping people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time. If you want to help us make a difference - to be the difference - we want to hear from you.

The Opportunity

This is an exciting opportunity to join the AIA Claims team to proactively manage income protection and TPD claims in accordance with policy terms and conditions and, where appropriate, the Insurance Contracts Act and other relevant legislation, ensuring that the client is given a fair assessment whilst upholding AIA’s brand and reputation.

Please note there are multiple opportunities open.

To do this successfully you will:

• Manage a portfolio of claims, process payments and provide regular status updates to members
• Ensure that members are paid appropriate rates within a set timeframe
• Practically apply policy terms and conditions, analyse medical, financial and other relevant information and engage the appropriate investigation tools to ensure claims are appropriately managed
• Pro-actively manage claims duration and engage with appropriate third parties such as rehabilitation to ensure sustainable return to work outcomes are facilitated.

Successful applications will demonstrate:

• Previous experience in a customer facing or administrative role
• Experience in the life insurance industry (desired but not essential)
• Ability to consistently build and maintain good, positive relationships with stakeholders
• Ability to listen with understanding and empathy
• Great written and verbal communication skills

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills
• Career development through internal mobility opportunities
• Work for a business helping millions of Australian’s and make a difference to someone’s life everyday
• Access additional leave days a year to recharge and refresh yourself
• Enjoy wonderful Health and Wellbeing initiatives that support you
• Work with supportive and inclusive managers
• Flexible working arrangements

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

Ashleigh-A.Mcdonald@aia.com, Emily.Tey@aia.com, Laura-L.Walsh@aia.com

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.