WE CHAMPION A BETTER WAY
We never settle for what is - we question what should be. We demand and champion a better way for our customers, our people, our partners and our communities.
For things to change for the better, we need to challenge the status-quo. To do things differently. To dream big and take small steps everyday to help create a healthier tomorrow.
If you want to help change the way people think about insurance while inspiring them to better value their health and wellbeing, then we want to hear from you.

The Opportunity

This is a unique opportunity to join the AIA Claims Development team to lead a team of 10 Claims Development Managers. In this role, you will be responsible for upholding AIA’s claims standards, philosophy and quality assurance through reporting, continuous improvement, and change management.

To do this successfully you will:

• Participate in continuous improvement and change management activities and projects
• Ensure that claims practices are conducted in accordance with AIA policies, procedures and regulations
• Manage the end to end quality control of claims through formal reviews providing written analysis and trend reporting to senior management
• Engage with key stakeholders including reinsurers and consultants in order to proactively drive improvements

Successful applications will demonstrate:

• Experience in the life insurance industry
• Strong leadership and relationship management skills
• Understanding of claims management models and practices
• Training needs analysis and program development skills
• High level knowledge of product, medical, system and legislation/regulations impacting the life insurance industry

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills
• Career development through internal mobility opportunities
• Work for a business helping millions of Australian’s and make a difference to someone’s life everyday
• Access additional leave days a year to recharge and refresh yourself
• Enjoy wonderful Health and Wellbeing initiatives that support you
• Work with supportive and inclusive managers
• Flexible working arrangements

Applications close on Thursday, 25 November 2021

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

Emily.Tey@aia.com

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.