At AIA, our vision is to help people live healthier, longer, better lives by encouraging them to make positive lifestyle changes one step at a time. Our firm belief is that by following our Operating Philosophy of doing the right thing, in the right way with the right people, the results will come. AIA Insurance for Life, Health and Wellbeing.

The Opportunity at AIA

.
As a Claims Specialist you’ll report to the Claims Manager and will be responsible for determining the validity and authorising settlement of individual life insurance claims. You’ll ensure that all customers receive a customer experience that assists them best.

This is a 4-month fixed term contract.

Key Responsibilities:

• Assess and settle individual life insurance claims arising from policies in force.
• Make recommendations on policies and guidelines to individual life insurance claims.
• Liaise with solicitors and other third parties during investigation and negotiation to seek. guidance on the course of action that serves the best interest of AIA.
• Process all individual life insurance claims documents timely.
• Answer inquires relating to claims processing.

About you:

• Previous Life insurance experience is preferred.
• Self-ownership of role and delivery targets/results driven.
• Critical thinking and problem-solving skills.
• Excellent verbal and written communication skills with the ability to be appropriately empathetic.
• Strong ability to use Microsoft Excel, Word and e-mail.
• Strong planning, organisational and time management skills with the ability to prioritise independently and meet deadlines as well as helping others when needed.
• A team player dedicated to the success of the collective whole as well as individual goals.
• Ability to be autonomous within your role and apply your common-sense approach.
• Open to multiple perspectives, able to take on new ideas and approaches, as well as share past experiences.
• A keen learner, with initiative, who wants to grow and develop.
• Excellent attention to detail.
• Proven organisational skills.
• Methodical and able to manage multiple tasks simultaneously.

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

Healthier, Longer, Better Lives
At AIA, wellbeing is at our core. We understand that healthy employees are happy employees. That’s why we have a culture of care that promotes wellbeing and flexibility, recharge days, flexible work arrangements and an AIA Vitality membership.  
 
We focus on career development, people development and leadership capability, so that you’ll be nurtured and have every opportunity to reach your full potential.
 
We recognise your efforts and hard work because we understand that everyone in our AIA family is important. When people feel valued, they become more productive and satisfied, and we want you to feel inspired every day.
 
We are an equal opportunity employer that embraces and values diversity and inclusion in our workforce.  We believe that for people to be their best selves at work, they must feel they can be themselves.  We celebrate both our differences and similarities including how we dress, and we trust our employees to dress appropriately and comfortably for their day.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.