As a Health Claims specialist, you will be responsible for the assessment of medical claims by liaising with clients, health professionals and advisers and processing claim payments ensuring a high level of accuracy. 

At AIA, our promise is to help people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time. Our firm belief is that by following our Operating Philosophy of doing the right thing, in the right way with the right people, the results will come. AIA Insurance for Life, Health and Wellbeing.

The Opportunity:

As a Health Claims specialist, you will be responsible for the assessment of medical claims by liaising with clients, health professionals and advisers and processing claim payments ensuring a high level of accuracy.  Come join our dedicated team and work in a face paced environment. You will be part of a busy and multi-tasking to provide empathy and great customer service to our clients.

About the role:

• To assess each claim under the benefits of the policy and ensure the claim is applicable and within the parameters of the policy.  
• Customer queries are promptly responded to with an empathic and caring approach.
• Liaise with providers including hospitals, specialists about client claims.
• Support the Health Claims Manager with new initiatives and process improvements.
• Be part of the claims team and contribute to a positive team culture.

About you:

For this role, you will need the following skills and experience:

• Experience working in insurance or the medical related role.
• Knowledge in understanding policies and medical terminology
• Able to work with a variety of stakeholders and create positive working relationships.
• Savvy using several systems and applications.
• Good verbal and written communication skills
• Demonstrated ability to be proactive and be self-driven.
• Fluency in another language (an advantage).

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• We invest in training and development to build on your current skills

• Career development through internal mobility opportunities

• Work for a business helping make positive health and wellbeing changes to the lives of New Zealanders

• Access additional leave days to recharge and refresh yourself

• Enjoy wonderful Health and Wellbeing initiatives that support you

• Work with supportive and inclusive managers

• Flexible working arrangements

What’s next?

If you’re passionate about making a difference – then click the ‘Apply Now’ Button! No emailed applications accepted.

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.