At AIA, our promise is to help people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time. Our firm belief is that by following our Operating Philosophy of doing the right thing, in the right way with the right people, the results will come. AIA Insurance for Life, Health and Wellbeing.

The Opportunity:

Come and join our close-knit and trusted Claims team at AIA.

As a Claims Specialist you’ll report to the Claims Manager and will be responsible for determining the validity and authorising settlement of individual life insurance claims. You’ll ensure that all customers receive a customer experience that assists them best.

About the role:

• Assess and settle individual life insurance claims arising from policies in force.
• Make recommendations on policies and guidelines to individual life insurance claims.
• Liaise with solicitors and other third parties during investigation and negotiation to seek guidance on the course of action that serves the best interest of AIA.
• Process all individual life insurance claims documents timely.
• Answer inquires relating to claims processing.

About you:

• Claims/medical knowledge and experience (required).
• Previous Life insurance experience (preferred).
• Self-ownership of role and delivery targets/results driven.
• Strong ability to use Microsoft Excel, Word and e-mail.
• Critical thinking and problem-solving skills.
• Excellent verbal and written communication skills with the ability to be appropriately empathetic.
• Strong planning, organisational and time management skills with the ability to prioritise independently and meet deadlines as well as helping others when needed.
• A team player dedicated to the success of the collective whole as well as individual goals.
• Ability to be autonomous within your role and apply your common-sense approach.
• Open to multiple perspectives, able to take on new ideas and approaches, as well as share past experiences.
• A keen learner, with initiative, who wants to grow and develop.
• Methodical and able to manage multiple tasks simultaneously.

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• We invest in training and development to build on your current skills

• Career development through internal mobility opportunities
• Work for a business helping make positive health and wellbeing changes to the lives of New Zealanders
• Access additional leave days to recharge and refresh yourself
• Enjoy wonderful Health and Wellbeing initiatives that support you
• Work with supportive and inclusive managers
• Flexible working arrangements

What’s next?

If you’re passionate about making a difference – then click the ‘Apply Now’ Button!

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

Amber.Roche@aia.com, Karen-K.Marshall@aia.com, Kerry.McCormick@aia.com

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.