Overview of Role:

Norfolk Commercial Cards Client Operations is a 24x7x365 site that provides day to day processing and servicing needs of the Corporate, Public Sector and Federal Government Client base. The business offers five distinct card products to these clients: Purchase Card, Travel & Entertainment Card (T&E), One Card, Fleet Card and Virtual Card. This role is primarily responsible for processing maintenance and ensuring the timely receipt of customer correspondence received via fax (G-360), email (STaRS) or mail, working reports and queues, process bulk requests, etc. Additionally, the Unit serves as the liaison between operations staff, management and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Job Description:

Provide operational and administrative support to the various functional groups with the assistance of requests and/or services offered by the business

Complete maintenance requests and assignments as outlined via risk priority and documented Service Level guidelines

Assist in the timely execution and handling of maintenance requests ensuring client satisfaction

Perform organizational tasks including but not limited to: account maintenance in bulk, keying of accounts, work daily standard reports, respond to client emails, special projects

Analyze problems, identify process improvements and formulate solutions through research and investigation

Provide team assistance, serve as a subject matter expert, lead special projects, train peers, and provide daily guidance and allocation of work, as needed

Communicate pertinent information to Management and assist in activities that help mitigate organizational impact and/or loss

Track volumes and trends for reporting purposes

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Qualifications

Ability to communicate clearly and concisely with internal and external staff and customers

Proficient computer and data entry skills

Ability to operate various software services (computer, phone, desktop fax, Microsoft Office, G-360 and STaRS)

Strong organizational, interpersonal and analytical skills

Ability to multi-task, complete high volumes of work and manage multi-department workflows

Attention to detail – ensuring accuracy and completeness of maintenance for clients

Ability to work successfully in a team environment

Must be self-motivated with the ability to work with minimal supervision

Able to make well-informed decisions within the boundaries of the job function

High School Degree or equivalent

1-3 years customer service experience in a business office or operational environment a plus

Must pass Citi background check and Government Background screening

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Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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