BNY Mellon powers individuals and institutions to succeed in the global economy providing investment management, investment services and wealth management. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation (NYSE: BK). With a dedicated business presence on six continents and in 35 countries, BNY Mellon delivers global scale at the local level. The Global Delivery Centre in Wroclaw is a growing location, predominately providing support services to BNY Mellon entities in the areas of fund accounting and investment operations. Department/Team overview The Client Activation team is responsible for opening and amending accounts for all our clients. The team consists of up to 20 individuals based in Poland, with colleagues based across EMEA, APAC and in the US. The team is the focal point for ensuring accurate and timely set-up of all new and existing client accounts, markets and static data. The team liaises with client facing colleagues and other internal areas to meet our client commitments and service level agreements. Working hours – 9:30-18.00 (obligatory 30 min. lunch break included) Your role We have an exciting opportunity for a talented Client Activation - Representative to join our team in Wroclaw. As Client Activation - Representative you will act as the link between our client facing colleagues and various operational areas of BNYM, enrich client instructions and complete the necessary documentation to ensure that client accounts are opened and the static data is accurately set up on all BNYM systems, maintain oversight of all outstanding items to ensure activity is completed in accordance to service level agreements, demonstrate understanding of the various regulations applicable to the role and the associated control framework to ensure ongoing adherence, build knowledge of all areas of BNYM products, services and global markets in order to be able to add value when enriching client instructions, quickly adapt to market, procedure and regulatory change to prevent any negative impact to service level agreements. Qualifications As a successful candidate you will be given opportunity to acquire and develop knowledge from related fields: Understanding of the various regulations applicable to the role and the associated control framework related to the opened and maintained account’s positions Gathering experience of working in a client service role Working autonomously with minimal supervision Generating and providing information to questions from internal and external Clients Qualifications - External Qualifications Strong attention to detail Excellent team work skills Ability to use initiative and ‘connect the dots’ Strong IT skills including MS Excel Proven organisation skills and ability to handle high volumes with tight deadlines Fluent English spoken and written (min. B2 level) Our offer Full time contract of employment City Centre locations close to main railway station and flexible working arrangements Flexible benefits package, including life and medical insurance, health screening, fitness discount programme, employee assistance program Award-winning Wellbeing Program supporting you with your unique health and wellbeing needs Pension scheme On-site childcare and a parental buddy programme Exciting opportunities for career and global mobility Diverse and inclusive environment Employee Referral Program Recognition programmes A multitude of opportunities to get involved in charity projects and Employee Resource Groups (ERGs) BNY Mellon is an Equal Employment Opportunity Employer. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. Primary Location: Poland-Dolnoslaskie-Wroclaw Job: Operations Internal Jobcode: 70089 Organization: Client Activation-HR16352 Requisition Number: 2116717