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Customer Delivery Manager - Healthcare Informatics, North America

In this role, you have the opportunity to lead all aspects of solution and services design, deployment for the Philips IntelliSpace Enterprise Edition (ISEE) suite of interoperable healthcare informatics applications and services. Serving as an advisor, leading and/or facilitating clinical, IT and business strategy focused discussions that will help to ensure the long-term success of the managed services program and overall partnership.

You are responsible for (but not limited to)

• Single and overall responsible Program Manager for a specific IntelliSpace Enterprise Edition (ISEE) Solutions

• General management and oversight of the planning and execution of all underlying, inter-related projects that make up the overall customer program. Ensuring all aspects of project success through the execution of project work plans in accordance with project/program Statement of Work (SOW), while revising the SOW as appropriate to meet changing needs, requirements and customer expectations

• Coordinate activities and decision making on behalf of the customer, Philips and the Working Groups. Overseeing all activities of project or program team members, ensuring completion of assigned tasks in accordance with schedule, resources, cost, performance, and quality objectives

• Sits on executive leadership committees and other groups as necessary to ensure deep understanding of ongoing customer needs. Develop strategic working relationships and provide guidance to C-level customer’s leaders. Maintaining a governance model and frequent cadence with key CUSTOMER stakeholders as it relates to decision making, priority setting and strategic collaborative initiatives

• Utilize industry knowledge to identify complex customer issues, broaden customer relationships, and develop a reputation as a thought leader, driving industry best practices into solutions and service design, architecture and delivery

• Understanding the Philips solutions offerings and leveraging that knowledge to ensure continued adoption of the solutions and related capabilities across the customer organization

• Identifying and remediating program issues and risks, as they arise, in a proactive manner

You are part of a team that oversees the deployment and ongoing adoption of Philips healthcare informatics programs spanning the entire health system. You will work closely with both internal and external key stakeholders including C-level leadership, clinicians, IT professionals and project team members to ensure ISEE enables the ISEE customer to achieve desired outcomes and expected value.

Further to serve as an advisor, leading and/or facilitating clinical, IT and business strategy focused discussions that will help to ensure the long-term success of the managed services program and overall partnership with our ISEE customers.

In return, we offer you t he ability to collaborate with, learn and grow from colleagues in a highly complex, global organization where you can use your strengths to help drive strategic business initiatives for Philips. Additionally, we provide you a dynamic working environment in an innovative business, paired with a competitive salary, excellent benefits, and a supportive atmosphere where you can sharpen your talents with new challenges and career opportunities.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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