Bring your career aspirations to life with AIA!

Maintains and enhances customer services by organizing and evaluating service and delivery systems and procedures; supervising staff.

• Oversee day-to-day operations of 2 teams -Contact Center & Client Service Center Customer complaints management and develop process for preventive actions Oversee the achievement and maintenance of agreed customer service levels and standards Conduct performance management and evaluations to the team members Develop team capability through Training and Accreditation Ensure the necessary resources and tools are available for quality customer service delivery

• Ensure system and process enhancement through UR development and stakeholder engagement Develop business Analytic in order to ensure the quality proposition and address the needs of the clients Develop personnel to ensure appropriate back up/successors in all key positions

• Develop and support the implement business projects Ensure risk and compliance to business procedures Implement fully fledge Operational governance framework aligned to the Group standards. Eg. Functional SOPs & Committees

Build a career with us as we help our customers and the community live healthier, longer, better lives.

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