• Provide assistance to our clients by replying to product, after-sales, Corporate enquiries through emails and phone calls in a timely and professional manner demonstrating luxury through service
• Accurately track client details and requests using CRM systems
• Understand Moncler client’s needs, experiences and interests in order to improve the client experience offer, working both at a regional and HQ level with internal project stakeholders
• Work to improve Client Service processes, communication, tools at a regional level
• Responsible for client service for e-commerce/digital campaign or ongoing project

职位要求：

• Chinese native speaker with excellent communication skills
• Proficient in English and Cantonese with both excellent verbal and written skills
• 2 years experience in a Customer Service role, e-commerce experience preferred
• Natural flair for dealing with people, empathy and intuition
• Action-oriented and drive for results, excellent team player
• Proficient with the use of computer and software applications
• Be really passionate about the fashion industry
• Previous international experiences both in professional and non-professional contexts are considered a plus

该岗位需要使用的语言：普通话+粤语+英语

上班地址：上海市静安区恒隆1期33楼