Job Description

BASIC INFORMATION

FUNCTIONAL TITLE: Client Service Manager

CORPORATE TITLE: Assistant Vice President

LOCATION: Shanghai

KEY RESPONSIBILITIES in bullet points

• Handle daily client inquiries related to local and foreign currency transactions, liquidity management, and e-banking guidance & trouble shooting, etc.

· Coordinate with back office teams to ensure smooth and timely processing of client day-to-day transactions. · Provide comprehensive customer/user trainings and proactively solve problems with end-to-end resolutions. · Have deep understanding of client's business and their needs. Maintain close contact with tiered customers to ensure DB’s service is up to standard, Conduct service review to get client feedback on Bank service quality on regular basis , to identify opportunities for service improvement and product cross-sell.

• Assist in the timely consolidation of management information to enable the continuous review of service standards, proactively monitor and take appropriate actions to ensure that expected utilization and penetration levels are met.
  

SELECTION CRITERIA education and skills, languages etc

• Graduate with 3+ years’ experience in a banking or finance environment
• Knowledge of accounting principles (relevant to clients) is major asset
• Proficient in multi OS platform, LAN, application and telecommunication software/equipment and experienced in data communication
• Customer focus and service oriented
• Strong communication, analytical and inter-personal skills
• Ability to work in a team
• Excellent in both oral and written English

上班地址：浦东新区世纪大道8号上海国金中心二期38层