Main Responsibilities

? Work closely with client for accurate and timely payroll, social benefit and individual income tax related calculation
及时准确处理并完成客户薪资、个人所得税及社保相关业务；
? Coordinate closely with internal teams to ensure Client services and cases are monitored and delivered in and accurate, timely and professional manner.
紧密协调公司各部门资源，及时处理并完成业务流程
? Maintain client relationship to improve client’s satisfaction
维护客户关系/提高客户满意度
? Provide suggestions, counselling, and updates to Clients in areas of Labour Laws, local regulations, IIT policy, HR processes etc.
解答客户薪资、个人所得税及社保咨询，协助客户办理相关业务
? Maintain client services procedure manuals and business process documents
维护客户服务操作手册及业务流程文档
? Participates in testing and validation of services and system upgrading
参与系统升级或新功能测试

Qualifications & Experience

? College degree or above in HR Management, Business Administration or related
大专或以上学位，主修人力资源管理或工商管理相关
? Good service attitude, service industry is welcome.
优秀服务意识，服务行业优先
? Good in data processing and detailed oriented
良好的数据处理技能，注重细节
? Strong experience in HR experience, payroll knowledge is plus.
具备人力资源管理经验，侧重薪酬模块者优先
? Excellent command of written English, CET4 or above
良好的英文书写能力，CET四级或以上
? Good team spirit, communication and interpersonal skill
具备团队合作精神，有较好的沟通能力
? Good computer skills particularly in Excel, Word and PPT
具备较好的计算机应用技能（Excel, Word和PPT）