For over 25 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2008 and EN 15038:2006 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, multicultural marketing, training and learning, and legal support services. TransPerfect also offers a suite of cutting edge technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the worlds leading multinationals.

With annual revenues of over $540 million, TransPerfect is the worlds largest privately held provider of language services and technology solutions. From offices in more than 85 cities on six continents, TransPerfect offers a full range of services in 170 languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and EN 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.

Job description

The position of theClient Services Associateis responsible for serving as the first level of support to existing clients, and managing and coordinating the completion of all language projects.

Position responsibilities:
Respond to client requests for new project initiatives through our centralized technology

Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests

Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion

Ensure that pitfalls are addressed and resolved with the client before being submitted to the production team

Where applicable, initiate some project specifics to set the production team / individual project up for success

Take a proactive role in learning about clients industry, business needs and company culture, educating the project team, and providing a high level of service

Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables

Serve as the point of contact for and liaison between external client contact and internal production staff

Set and fulfill client expectations

Comply with internal regulations, processes and procedures in line with ISO standards

Potentially trouble-shoot problem projects

Understand and abide by individual project instructions and effectively communicate to the production team

Investigate client complaints where applicable

Discuss issues with clients and production staff and creatively problem solve to alleviate issues

Essential skills and experience required:
Client Facing experience

Excellent written and verbal English communication skills

Japanese language skills (spoken) is preferred but not required

Minimum Bachelors degree or equivalent

Excellent problem solving and analytical skills

Customer service and/or project management experience

Strong interpersonal skills

Effective time management

Strong organizational skills, attention to detail, and the ability to multi-task

Working knowledge of MS Office

Ability to prioritize and schedule tasks and work in a team environment.

Must be willing to learn new things, be open to challenges and thrive on success

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Full-time