Client Services Coordinator
US - Maryland - Rockville Update time: October 8,2020
Job Description
When you join us at Thermo Fisher Scientific, you’ll be part of a smart, driven team that shares your passion for exploration and discovery. With revenues of $22 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
How will you make an impact?
This position is within the Fisher BioServices business unit of Thermo Fisher Scientific. The Client Services Coordinator performs customer service and administrative duties for the Client Services department within Fisher BioServices.
What will you do?
Education
Basic Minimum Qualifications
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
How will you make an impact?
This position is within the Fisher BioServices business unit of Thermo Fisher Scientific. The Client Services Coordinator performs customer service and administrative duties for the Client Services department within Fisher BioServices.
What will you do?
- Welcome and support guests and visitors in the main lobby.
- Answer the main phone line and transfer calls to appropriate employee and/or department.
- Answer the main phone line for the Client Services department and assists clients with requests. Triages calls and assigns to proper support personnel. Escalates calls/inquiries as needed.
- Receives client requests and notifications via phone, email or fax and distributes to appropriate department for execution.
- Creates and schedules client shipments in inventory tracking system.
- Assists with special projects, reports and meeting preparation.
- Prepares reports, edits and updates files such as presentations, spreadsheets and databases.
- Acts as occasional backup for Client Services team members.
- Conducts all activities in a safe and efficient manner.
- Performs other duties as assigned.
Education
- High School graduate; a bachelor’s degree is desirable.
Basic Minimum Qualifications
- 1-3 years of customer experience.
- Minimum 1 year administrative experience.
- To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required.
- Requires strict attention to detail.
- Requires professional and courteous phone manner with a strong focus on the customer.
- Requires excellent follow-up/follow-through abilities.
- Requires solid organizational skills.
- Requires ability to clearly communicate via phone and email.
- Requires strong knowledge of Word, Excel, PowerPoint and Outlook.
- Strong working knowledge of administrative functions.
- Requires understanding and competent use of SOPs required by company Quality standards.
- Requires excellent organizational, planning, verbal, written and numerical skills with the ability to analyze and define solutions and manage multiple tasks to meet strict deadlines.
- Requires strong and effective communicator with the ability to effectively present information and respond to questions from internal groups; IT, Finance, Operations, Contracts.
- Requires ability to develop strong customer management skills; proactively anticipates, understands, and responds to the needs of clients to meet or exceed their expectations.
- Requires ability to learn and master all internal systems associated with projects (i.e., Salesforce, Trackwise, MasterControl, IN-TRAK II).
- Prefer knowledge in appropriate project planning tools, e.g. Microsoft Project to communicate milestones and critical path activities and responsibilities.
- Prefer exposure and understanding of FDA/GMP regulations and clinical trials.
- Must be able to lift and carry up to 50 lbs., on occasion.
- Must be able to use a computer up to 8 hours per day.
- 5-10% Travel, as needed.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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