Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com. 
 
Location/Division Specific Information
At our CTD in Mexico city.

How will you make an impact? (Objetive):

Leads through successfully hiring, developing and appraising staff to provide to client’s the best customer experience.

Active Client Relationship Management ensuring appropriate communication, business engagement, implementation and full services offerings portfolio delivery to enable retention, growth and long-term mutual business partnership.

Accountable for generating successful cross-functional collaboration to better support external and internal clients.

Provides significant contribution to specific elements of the strategic process planning and improvements generating Regional and Global synergies.

Recognizes and interprets emerging market trends and partners with local Clinical Trials Representation Organizations to position our brand.

What will you do? (Responsabilities)

• Manages a team of 10 – 20 Client Services Project Managers and Logistics Specialists, as well as Team Leaders guaranteeing team’s accountability to manage Client Services projects end to end, from the setup of a new project to the on time and successful delivery of client’s requests.
• Broad services offerings delivery. Manages the full supply chain cycle, as well as Importer of Records, Comparators and CAM Services aligned with good manufacturing, storage and distribution practices, both at internal and external level, as well as the implementation of appropriate processes to support productivity enhancements. Generation of metrics, control and optimization of processes, evaluation of service capacities and response time to reduce operating processes' deviations.
• Client Relationship management to clients ensuring appropriate communication, business engagement, implementation and service delivery to enable retention, growth and long-term mutual business partnership.
• Participates in sales and marketing activities such as customer and/or study kickoffs, conferences, customer visits, audits, estimates and quotations with Sales and other internal colleagues.
• To evaluate operating management control for processes related to reception, issuance, returns and destruction of products and/or medical supplies.
• To develop metrics to evaluate service capacity, development of processes, detection of deviation, team’s performance, etc.
• To cooperate in implementation and compliance with our quality system / To review and create new procedures in alignment with internal policies.
• Provides training, including system training and Standard Operating Procedure (SOP) and basic quality rules as required and to keep updated all supporting documentation.
• To inform and work together with Project Responsible Parties (both internal and external clients) and Quality area detected deviations and prepare and help in the execution of action plans.
• Identifies, develops and implements process improvements to enhance overall efficiency and productivity of the project management logistics operations teams.
• To give advice to clients pursuant on GCP, GMP, GDP and local regulations and provides all support required for customer issues related to studies.
• To receive auditors and propose preventive and corrective action plans.
• Initiates the involvement of appropriate departments and maintains continuous communication with those departments to ensure full support, teamwork and cooperation between all functions.
• To organize and maintain operations and review the correct operation of equipment and system, to obtain the supporting documentation in accordance with internal Quality Policies.
• To develop and update documentation from the Logistics and Client Services area related to Warehouse quality; procedures, documents and reports pursuant to Quality Assurance guidelines.
• To work with our QA and Operations team in the processes to release products in quarantine.
• To supervise and analyze development of personnel under his/her charge.
• To manage the development of personnel career plans of his/her team.
• To develop all activities in an efficient and safe manner, contributing to ensuring the quality of our services and operational excellence.
• Develops, mentors and performs periodic reviews for the teams (Quarterly / Bi-Annual / Annual). Develops Performance Improvement Plans when necessary as part of the Performance Management & Development (PMD) program.
• Establishes Goals for direct reports in accordance with company initiatives and vision.
• Uses his/her leadership and coaching skills to support the team, maintaining their constant commitment to achieving our Site’s Business Goals and ensuring they are Motivated.
• To perform any other activities that may be required to comply with business requirements.

How will you get here?

• Strong Leadership and Coaching Skills.
• Build Successful and High Performing Team.
• Drives Process Improvements.
• Can move strategy to action to achieve Site Business goals
• Excellent Relationship Management Skills
• Business Acumen
• Consultancy skills

Education/Experience:
 

• Requires accredited college, university or recognized professional degree, preferably in a health-related field. Prefer advanced degree in a health-related field.
• Requires 5-7 years’ experience supporting project management teams.  
• Requires previous work experience in Healthcare field.   
• Requires 2 years’ management experience.
• Requires strong interpersonal and communication skills to include excellent relationship building.  
• Requires proven experience working with direct management of teams.
• Requires proven experience with customers in a dynamic environment.

 
Preferred Qualifications:
Prefer Certification in Project Management by a recognized institution in project management. 

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
 
Apply today! http://jobs.thermofisher.com
 
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.