Key Responsibilities

• Manage online booking systems and ensure accurate appointment scheduling
• Coordinate and schedule appointments with doctors and specialists
• Provide a warm and professional greeting to patients and visitors
• Handle daily customer service duties, ensuring high standards of patient care
• Assist in translating medical reports or information for patients when required
• Address and resolve patient complaints in a professional and empathetic manner
• Liaise with insurance companies for verification, claims, or required documentation
• Conduct follow-ups with patients & clients to ensure satisfaction and continuity of care