Clinical Specialist- Northern Italy
AbbVieMilanUpdate time: September 30,2021
Job Description
About Allergan Aesthetics At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit www.AllerganAesthetics.com. Allergan Medical Institute® (AMI) is a department within Allergan Aesthetics (AA) with a unique offering of first-class medical education to the healthcare professionals (HCPs) in order to increase their knowledge in medical aesthetics and help them develop state of the art clinical practice. We are searching for a Clinical Specialist to be based in North of Italy, with following responsibilities: 1. Delivers In-Clinic Services Identifies educational need and develops recommendations to improve clinical performance of aesthetic practices through delivering a bespoke educational journey for each identified HCP with a focus on AA range of Hyaluronic Acid Fillers and implementation of the MD Codes™. Number of supported clinics/HCPs contemporarely will be ~30 aligned with AA strategic and key account strategy. Establishes key performance indicators with the HCP in pursuit of supporting improved patient outcomes. Focus will be Tier 2 & 3 HCPs (out of 4 defined Tiers, based on HCPs’ educational journey), but other Tier levels may require support as determined on educational need by the AMI Lead. Maintains a high level of service through reliable and timely follow-up after any interaction with HCPs and records all activity in VEEVA CRM. 2. Supports Education via AMI Digital World Supports and promotes educational curricula within AA AMI Digital World (AMIDW), an AA-owned online platform that offers 24/7 education to the HCPs. All with scope to further improve the level of clinical knowledge around Hyaluronic Acid Fillers/AA products for clinicians within the local market. Delivering a value-added service, which helps clinicians and practice owners make informed decisions about patient assessment, treatment planning and treatment with the MD Codes™. 3. Supports AMI Lead in AMI Event Delivery Supports with the delivery of key local AMI events as requested by the AMI Lead. Including, but not limited to, attendance at industry conferences & AMI meetings & MD Codes™ Mentee Programme to engage with customers, plus for self-development and upskilling. Qualifications University degree in a clinically based subject ideally medicine or dentistry Minimum of 3 years’ experience within a sales or Clinical Specialist role within the pharmaceutical and/or medical device industry Intermediate skills in Microsoft Word, Excel, PowerPoint and Outlook Ability to drive a motor vehicle with a valid driver’s license. Fluent in written and spoken Italian and English Extra experience/knowledge that is welcomed: Proven experience in medical aesthetics industry Experience in training/coaching including event management, preparation and delivery of workshops and other training solutions Experienced in facilitation Leadership skills - Behaviours/Value: Excellent communication skills both written, oral and presentation. Excellent facilitation skills in both group and one-one settings. Excellent listening skills. Treating people with respect interacting sensitively with others responding to concerns. Problem solving including thinking analytically and conceptually – identifying themes and key issues and their impact in a broad educational context. Gathering and interpreting information examining component issues to understand causal links between component parts. Strategic planning skills – good business and financial acumen. Collaborating and influencing others – working with others to shape plans and deliver results. Exceeding customer expectations by identifying customer requirements and expectations as standards to be surpassed. Driving results – implementation of strategies and recommendations to achieve objectives. Reporting in a timely manner into Allergan Aesthetics’ CRM tool. Resilience the ability to deal with setbacks and still deliver on commitments. Takes initiative and responsibility to deliver results and get the job done. Including ownership of self-directed learning & development. Demonstrating integrity modeling Allergan Aesthetic values in pursuit of AMI educational goals. Intellectual courage – the ability to challenge business partners and clients with messages that are difficult to say. Other Requirements: Travel: 80-85% of the time (field-based role), locally, nationally and potentially internationally including overnight travel; some weekend work may be required periodically. Travel Yes, 100 % of the Time Job Type Experienced Schedule Full-time Job Level Code IC About AbbVie AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. Equal Employment Opportunity At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.
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