Description

Align is looking for a Clinical Support Specialist to be based at our office in Costa Rica (Align will pay for your relocation from the UK to Costa Rica including visas etc)

This position is mainly responsible for clinical communication and support to external and internal customers. The process includes interaction and communication with private-practicing orthodontists and general dentists, and treatment coordinators related to case specific issues, ClinCheck quality and troubleshooting. Focus will be on clinical support as well as troubleshooting clinical issues for customers. In addition, other duties may include support with graphics and presentation materials for sales and clinical education materials as well as day to day needs of University and research programs.

This position should work closely with the Staff Orthodontist and Clinical Managers from other areas, providing ideas for improvement in the Clinical Group and the production plant. Close working relationship with Managers from other departments in search of opportunities for improvement will be an important part of the Clinical Manager role.

JOB PURPOSE

This position is mainly responsible for clinical communication and support to external and internal customers. The process includes interaction and communication with private-practicing orthodontists and general dentists, and treatment coordinators related to case specific issues, ClinCheck quality and troubleshooting. Focus will be on clinical support as well as troubleshooting clinical issues for customers. In addition, other duties may include support with graphics and presentation materials for sales and clinical education materials as well as day to day needs of University and research programs.

This position should work closely with the Staff Orthodontist and Clinical Managers from other areas, providing ideas for improvement in the Clinical Group and the production plant. Close working relationship with Managers from other departments in search of opportunities for improvement will be an important part of the Clinical Manager role.

MAIN RESPONSIBILITIES/DUTIES

Main responsibilities include the following. Other duties may be assign as required.

• Provide clinical customer support to orthodontists and general dentists in the areas of case evaluation, ClinCheck support as well as clinical troubleshooting, secondary orders, primarily but not limited to UK doctors.
• Assist with creation of powerpoint presentations, digital images and scans for sales materials as well as clinical education materials, specifically case book and publications.
• Investigation and Analysis of Clinical-related customer inquiries, complaints and adverse events.
• Assists in writing and developing training protocols, including assistance with study clubs and doctor visits from the North America region.
• Assist with ClinCheck quality monitoring processes and clinical profiling process for targeted customers.
• This individual must demonstrate ability to provide clinical leadership to group of technicians, working closely with a local clinical specialist (from Costa Rica).
• In charge of constant supervision of the technicians to guarantee high clinical quality standards in Align products and services.
• Propose ideas for procedures and processes to promote improved service and customer satisfaction, and overall department improvements.
• Provides technical assistance to customers
• May provide Treat training to internal customer members.
• Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
• Participate in proactive team efforts to achieve departmental and company goals.
• Perform other duties as assigned.

REQUIREMENTS/QUALIFICATIONS

ACADEMIC BACKGROUND

• Bachelor’s degree or equivalent 
• A Dental degree or Dental Technician degree is required for this position
• Proficient personal computer skills

REQUIRED EXPERIENCE

• Registered with the United Kingdom General Dental Council as a dentist or a dental technician

LANGUAGES

• Proficiency in English Language.  Spanish beneficial.

SKILLS /COMPETENCIES

• Good interpersonal skills and the ability to work cross-functionally.
• Good problem-solving and decision-making skills
• Positive can-do attitude.
• Able to make good assessments on what can and cannot be accomplish before making commitments.
• Proficient with computers and standard software programs (Excel, Word, e-mail, etc.).

SPECIFIC CERTIFICATIONS/SPECIALTIES/COURSEWORK

• Registered with the United Kingdom General Dental Council as a dentist or a dental technician

SUPERVISORY RESPONSIBILITIES

Not Applicable

WORK ENVIRONMENT DEMANDS

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. Extensive computer keyboarding and moussing. The employee is occasionally required to stand, walk, and reach with hands and arms, and may be required to lift up to 50 lbs.  The noise level in the work environment is usually moderate.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We also respect your privacy. Our Applicant Privacy Policies can be found here: http://jobs.jobvite.com/align-tech/