Description

Discover your straight path to a bright future at Align Technology. As a part of our smart, diverse and fast-moving global team, you'll make an impact with the market leader that's moving an industry forward, from analog to digital. We're doing complex work on an unprecedented scale, and with innovative products including Invisalign clear aligners and the highly advanced iTero intraoral scanner, we're changing the face of modern dentistry.

The SCCS training specialist provides education and clinical customer support of the iTero Intraoral scanner and CAD/CAM services to customers.

In this role you are responsible for developing customer loyalty through clinical and educational customer needs assessment, workflow optimization, product and procedural training, in-servicing, and required customer follow up.

You play a key role in supporting education and knowledge transfer, in-practice as well as remote Scanner trainings to our customers, internal stakeholders, and 3rd party commercial organization. The process includes interaction and communication with all customer facing functions to clarify all inquiries and development of medical education materials.

You will join a dynamic team of dental technicians, like yourself, who are on a mission to educate dental professionals on the innovative world of digital dentistry!

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide virtual- and onsite training of iTero element IOS
• Participation of trade fairs, congresses and events to represent iTero and SCCS overall
• Provide support and education to customers in the areas of IOS, ITero, IOC, OrthoCAD and trouble-shoot if needed any of these software/hardware in their different interactions with IDS or Clincheck software
• Assist with review of power point presentations, digital images and scans for marketing and/or sales materials as well as clinical education materials related with IOS, iTero, IOC and OrthoCAD.
• Investigation and analysis of Clinical/Software/Hardware-related customer inquiries, complaints and trouble-shooting.
• Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters.
• Ensure timely resolution to customer education needs whether in-bound or out-bound.
• Be alert to trends in requests and issues reported by customers.  Research information to answer  inquiries from customers and share learning’s with departmental peers and management
• Conduct occasional evaluations to our customers
• Follow up on IOS customers after the initial VCT is concluded to evaluate learning curve and if there are any needs of further follow ups with extra educational material
• Around 30%  travel is required

WE SEEK A CLINICAL TRAINER WITH:

• Degree as Dental Technician/ Master Dental Technician with solid knowledge of ExoCAD
• Strong interpersonal, listening and persuasive communication skills.
• Fluent English communication
• Dynamic, optimistic, accurate, results oriented, hard-working, creative.
• Ability to work without constant supervision.
• Dependable with attention to detail.
• Willingness to learn.
• Fully IT Proficient

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We also respect your privacy. Our Applicant Privacy Policies can be found here: http://jobs.jobvite.com/align-tech/