Job Title: Cloud Operations Engineer

Location: Bengaluru

About RWS: RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations. Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology. Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents. Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L). For further information, please visit: www.rws.com RWS Language & Content Technology division: offering the latest innovations in language and content management technology to help enterprises engage with global audiences – across any device. Our language technology enables enterprises to automate and manage the entire content lifecycle. And our web content and structured content management technology supports the creation, translation and delivery of global content at scale – in ways that are efficient, secure and compliant. The combination of our language and content technology – enhanced with state-of-the art Machine Learning – offers the capability to manage the ‘end-to-end’ translation supply chain

About The Role: The Cloud Operations Engineer will act as a highly-visible solution engineer contributing to the improvement of the service and the service delivery processes in support of key customers’ change requests during the full lifecycle of the contracts. The support work is varied ranging from consulting with customers on changes in their cloud implementation, owning and developing those change, guiding and supporting other team members, and setting up processes, procedures and tooling to be able to support customer implementations. A key objective is to ensure customer satisfaction by delivering high-quality technical consultancy both in terms of technical expertise, documentation and code. .

Responsibilities:

 Support key implementations based on SDL’s services, with particular focus on Tridion (previously called as Knowledge Center) and related products

 Suggest, develop and maintain technical elements of an implementation using best practice approaches

 Train and act as a mentor for other engineers in the team

 Communicate directly with clients or partners providing technical advice and guidance on best practice and developing technical solutions

 Act as a representative of Cloud Operations in meetings and workshops with the client where relevant to their implementation and service

 Ensure knowledge transfer occurs enabling the client to effectively use, and in some instances further develop the solution

 Take clear ownership as the primary solution engineer for building and improving the service  Provide constructive input into future changes to the implementation and service Requirements:

 Experience with Cloud based Windows servers and systems

 Knowledge of databases, MVC, XML, XSLT, RESTful services, JavaScript, IIS, HTML

 Good knowledge of Powershell usage and implementation

 Sound knowledge of XML and Technical Publications processes

 Understanding of business and IT processes

 Experience with SDL Tridion

 Strong interpersonal skills and the natural ability to communicate effectively internally and externally. Develop relationships, with both technical and non-technical personnel and in a confident and friendly manner

 Excellent written and verbal communication skills (English)

 A self-starter able to work independently and be resourceful in terms of finishing tasks and responsibilities  Ability to troubleshoot effectively and systematically

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration. We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard. Recruitment Agencies: RWS Group PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void