Fostering the health and wellbeing of our guests, visitors and Colleagues is an integral part of our Accor culture. As Club Front Desk Supervior, your leadership and commitment to wellness will inspire your team to deliver exceptional service – and your guests and members to pursue their healthy living goals.

Hotel Overview:  Born of a golden era, the history of The Claremont dates back to the early days of the Gold Rush, when a Kansas farmer by the name of Bill Thornburg "struck it rich".  The Claremont boasts an award winning Spa & The Club at The Claremont.

Summary of Responsibilities:
Reporting to the Director, Club Operations, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offer professional, friendly and engaging service
• Welcome guests to the Health Club and ensure they have a safe and enjoyable experience
• Assist management in directing and leading the day to day operation of the Health Club and ensure all guests have a safe and enjoyable experience
• Ensure guests and members are aware of all programs and activities available
• Ensure all guests are aware of the guidelines regarding the use of the facility
• Provide guests with all information regarding the fitness facility and its offerings
• Provide all administrative duties as required
• Supervise colleagues at the reception desk, locker rooms, and around the facility
• Assist in promoting the facility and organizing special events as required
• Assist managers in conducting regularly scheduled departmental meetings
• Report any equipment that needs servicing
• Provide a high level of guest satisfaction through effective communication
• Balance operational, administrative and Colleague needs
• Train colleagues in departmental procedures
• Follow departmental policies and procedures
• Follow all safety and sanitation policies
• Charge accounts and collect payments
• Maintain cleanliness of the locker room, lounge, and coffee areas.
• Answer phones.
• Maintain full knowledge of emergency procedures provided in the colleague handbook
• Oversee lost and found, making sure proper procedures are followed.
• Complete administrative tasks and miscellaneous reports given by the Managers
• Complete assigned tasks given by the Managers.
• Other duties as assigned

 

Qualifications:

 

• Basic knowledge of tennis, fitness, and aquatics
• CPR and First Aid certification required
• Computer literate in Microsoft Window applications required
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times

 

Physical Aspects of Position (include but are not limited to): 

• Frequent standing and walking throughout shift
• Occasional lifting and carrying up to 30 lbs.
• Frequent kneeling, pushing, pulling, sitting
• Occasional ascending or descending ladders, stairs and ramps

 

 

Visa Requirements: Must provide proof of eligibility to work in the United States.

                

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. 

To keep our employees and the general public safe from the threat of COVID-19 and the rise of variants in the community, Claremont Club and Spa has implemented a COVID-19 Vaccination Policy.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Claremont Club & Spa, A Fairmont Hotel is an Equal Opportunity Employer.
EOE/M/F/V/D